File grievances in local language now

Pilot projects started in Rajasthan and Haryana

sarthak

Sarthak Ray | February 16, 2010



The public grievances department (DARPG) will soon let citizens file their complaints online - in their local language.

The department, which already has a website in english offering online complaint filing, is running 'pilots' for the same service in Haryana and Rajasthan with a Hindi interface.

"Different state and central government departments have linked their complaint redressal services with DARPG. To facilitate greater citizen participation, we will be making these services available in the regional languages,"said P K Jha, joint secretary at the department here at the SAARC workshop on e-governance on Tuesday. "We have started with Hindi and depending on the success of the pilots in Haryana and Rajasthan we will be making this available in the Hindi-speaking states," he added.

The english-interface website had registered nearly a lakh (98095) complaints from across the country last year of which more than half (53035) had been redressed. The average time taken for complaint redressal has also come down from 147 days in 2005 to 44 days in 2009. However, the time taken still exceeds the department's deadline of 30 days.

"We have been able to redress  over half the complaints registered last year. Of course, the quality of the redressal is still a concern as we have little control over monitoring the same," Jha said.

Comments

 

Other News

Voter turnout: Drop from 2019 reduces further

As the voting percentages dropped drastically in the first couple of phases of the ongoing general elections, observers and analysts spoke of ‘voter apathy’ blamed it on a lack of “wave” this time – apart from the heatwave, that is. The latest figures after the fourth phase, h

GAIL reports annual revenue of Rs.1,30,638 crore

GAIL (INDIA) Limited has reported 75% increase in Profit before Tax (PBT) of Rs.11,555 crore in FY24,  as against Rs 6,584 Cr in FY23. Profit after Tax (PAT) in FY24 stands at Rs. 8,836 Cr as against Rs.5,302 Cr in FY23, a 67 % increase. However, revenue from operations registered a fa

Women move forward, one step at a time

“Women’s rights are not a privilege but a fundamental aspect of human rights.” —Savitribai Phule In India, where almost two-thirds of the population resides in rural areas, women’s empowerment initiatives are extremely critical for intensifying l

Why you should vote

What are the direct tangible benefits that you want from the government coming in power? The manifestos of various parties set a host of agendas which many times falls back in materialising the intended gains. Governance failures, policy lapses, implementation gaps, leadership crisis and cultural blockages

How the role of Ayurveda evolved pre- and post-independence

Ayurveda, Nation and Society: United Provinces, c. 1890–1950 By Saurav Kumar Rai Orient BlackSwan, 292 pages, Rs 1,400  

General Elections: Phase 4 voting on in 96 seats

As many as 17.7 crore electors are eligible to vote in the fourth phase of general elections taking place on Monday in 10 states/UTs. 175 Legislative Assembly seats of Andhra Pradesh and 28 Legislative Assembly seats of Odisha are also going to polls in this phase. Polling time in select as

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter