File grievances in local language now

Pilot projects started in Rajasthan and Haryana


Sarthak Ray | February 16, 2010

The public grievances department (DARPG) will soon let citizens file their complaints online - in their local language.

The department, which already has a website in english offering online complaint filing, is running 'pilots' for the same service in Haryana and Rajasthan with a Hindi interface.

"Different state and central government departments have linked their complaint redressal services with DARPG. To facilitate greater citizen participation, we will be making these services available in the regional languages,"said P K Jha, joint secretary at the department here at the SAARC workshop on e-governance on Tuesday. "We have started with Hindi and depending on the success of the pilots in Haryana and Rajasthan we will be making this available in the Hindi-speaking states," he added.

The english-interface website had registered nearly a lakh (98095) complaints from across the country last year of which more than half (53035) had been redressed. The average time taken for complaint redressal has also come down from 147 days in 2005 to 44 days in 2009. However, the time taken still exceeds the department's deadline of 30 days.

"We have been able to redress  over half the complaints registered last year. Of course, the quality of the redressal is still a concern as we have little control over monitoring the same," Jha said.



Other News

Modi wave, it seems, shows no signs of stopping

The voters’ trust in Brand Modi is not a short-term affair – if anything, it is only increasing, or so it seems going by the numbers exit polls have given after the Maharashtra and Haryana assembly elections. Predictions from three TV channels differ widely but each has the BJP/NDA in the top p

All you wanted to know about Maharashtra, Haryana elections

Fact Sheet: Maharashtra assembly elections * Date of polling: 21 October * Date of counting 24 October * Assembly Constituencies: 288 * 2014 results: The BJP contested 260 states, and won 122, with a voting percentage of

Manmohan Singh favours ‘time-tested measures’ for economy

The much hyped ‘double engine’ model of governance on which the BJP is seeking votes has utterly failed, and Mumbai and Maharashtra have had to face some of the worst effects of economic slowdown, former prime minister Manmohan Singh has said. A lot of problems facing Maharashtra

“If the oppn is weak you can’t blame the govt for that”

A three-term Rajya Sabha member, Sanjay Raut is the Shiv Sena spokesperson and its voice in parliament. He is also the executive editor of Marathi newspaper Samana, started by Shiv Sena founder Bal Thackeray. Raut spoke with Geetanjali Minhas on his party’s seat-sharing agreement

Ashish Shelar of BJP says, “We are very confident of victory”

Ashish Shelar, 47, was the president of the Mumbai city unit of the BJP, before he became the minister of school education, sports and youth welfare in the Maharashta government this year. He has represented the Vandre West constituency in the state assembly and seeking re-election. In a chat with

Nobel for economics goes to `global fight against poverty`

The Nobel Prize in economics for 2019 goes to Abhijit Banerjee, Esther Duflo and Michael Kremer "for their experimental approach to alleviating global poverty." The prize, known as “The Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel”, was announc


Current Issue


CM Nitish’s convoy attacked in Buxar


Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter