Shivani Chaturvedi | August 1, 2014
Being the last of filing income tax returns, July 31 was an unusually busy day for all people dealing – directly or indirectly – with income tax: the chartered accountants, taxation lawyers and staff of the income tax department. In Chennai, the only set of people who had a nice time were the ones who should have been, well, the most harried: the taxpayers who had come to file their returns at Aayakar Bhavan, the income-tax head office in Chennai.
“So smooth was the work flow that I didn’t have to wait long. There were special counters and things were organised locality-wise,” said a friend, Sampathkumar, who filed the tax returns on the last day – like thousands of others.
So, separate tables were demarcated for residents of different localities – Nungambakkam, Adyar, Tambaram and so forth – so that people from respective localities could visit the allotted table and get their work done. Auditors, too, were sitting at the respective tables. The process helped clear the rush at the office and people did not have to go through harrowing time.
It seemed as if the income-tax office was holding a fair, or some festive event – the entire premises was decorated and had a pandal cover the open area. Volunteers were deployed to help facilitate taxpayers, and students could be seen doing voluntary work such as verifying PAN cards.
Surprise lay in store even outside – the parking zone, too, was well regulated, quite unlike normal times in this city. What’s more, a makeshift Sarvana Bhavan canteen was arranged on the premises.
The assessing officer (AO) at the income tax office, Helen, said, “The department makes such arrangements every year, especially in the last few days of filing return, to help taxpayers. We try and improve the services each year to provide a customer-friendly environment.”
One only wonders the office, and all other government offices and departments for that matter, run like this throughout the year. It’s hard to find such work culture and professionalism at government offices but then harried, harassed and nearly heckled at most government offices, we often forget this is how a government office is supposed to function. After all, they are meant to serve people.
In its bid to create an oil major to match the performance of global and domestic oil and gas players, Oil and Natural Gas Corporation Ltd (ONGC) board has approved the acquisition of entire 51.11 percent shareholding of the government in Hindustan Petroleum Corporation Ltd (HPCL) with a total acqu
Goa chief minister Manohar Parrikar recently laid the foundation stone of the Rs 120 crore- MCMV (mine counters measure vessels) Command, Control & Design Office at Goa Shipyard Ltd, Vasco in Goa. The defence ministry has entrusted the GSL for series construction of sophisticated and hig
A high level Sri Lankan defence delegation headed by secretary of defence, Kapila Waidyaratane PC recently visited Goa Shipyard Ltd. The delegation held discussions with GSL CMD, Rear Admiral (retired) Shekhar Mital. The defence delegation was shown the ongoing shipbuilding activities includ
Are our authorities callous when it comes to ensuring safety of people?
Our constitution promises equality of status and opportunity to all citizens but statistical data suggests that inequalities in wealth and income have increased since independence and are now on an uncontrolled upward spiral. Recently, Thomas Piketty and Lucas Chancel in their aptly titled s
NTPC has sought the help of Madhya Pradesh government for the safety of Gadarwara power project site and the workers who have stopped the work on the site since December 22. It has appealed to the local people to support the project of national importance. Half of the electricity generated