Shivani Chaturvedi | August 1, 2014
Being the last of filing income tax returns, July 31 was an unusually busy day for all people dealing – directly or indirectly – with income tax: the chartered accountants, taxation lawyers and staff of the income tax department. In Chennai, the only set of people who had a nice time were the ones who should have been, well, the most harried: the taxpayers who had come to file their returns at Aayakar Bhavan, the income-tax head office in Chennai.
“So smooth was the work flow that I didn’t have to wait long. There were special counters and things were organised locality-wise,” said a friend, Sampathkumar, who filed the tax returns on the last day – like thousands of others.
So, separate tables were demarcated for residents of different localities – Nungambakkam, Adyar, Tambaram and so forth – so that people from respective localities could visit the allotted table and get their work done. Auditors, too, were sitting at the respective tables. The process helped clear the rush at the office and people did not have to go through harrowing time.
It seemed as if the income-tax office was holding a fair, or some festive event – the entire premises was decorated and had a pandal cover the open area. Volunteers were deployed to help facilitate taxpayers, and students could be seen doing voluntary work such as verifying PAN cards.
Surprise lay in store even outside – the parking zone, too, was well regulated, quite unlike normal times in this city. What’s more, a makeshift Sarvana Bhavan canteen was arranged on the premises.
The assessing officer (AO) at the income tax office, Helen, said, “The department makes such arrangements every year, especially in the last few days of filing return, to help taxpayers. We try and improve the services each year to provide a customer-friendly environment.”
One only wonders the office, and all other government offices and departments for that matter, run like this throughout the year. It’s hard to find such work culture and professionalism at government offices but then harried, harassed and nearly heckled at most government offices, we often forget this is how a government office is supposed to function. After all, they are meant to serve people.
In an interview with Governance Now, Anil Kumar Jha, special DGP, CID, Assam, who is also nodal officer for the CCTNS project, speaks of what the system in its present form has helped his state achieve. What is the current status of CCTNS in Assam and its outcome?
A stand-off between the ministry of home affairs (MHA) and software development firm Wipro seems to have long held up the Rs 2,000 crore crime and criminal tracking network and systems (CCTNS) project, conceptualised ten years ago. The project aims to digitise and connect all police stations in the country
Questioning the development model pushed ahead for profit oriented growth, social and political activists, academicians, financial analysts and civil society organisations are holding a three day confluence of Peoples’ Convention on Infrastructure Financing in Mumbai. &nb
About one-fourth of India’s elderly face abuse at the hands of those they trust the most – the son (52%) followed by the daughter in law (34%),spouse/partner (14%), daughter(6%) grandchild (6%), son in law(3%), parent(1%) and care giver(1%), reveals a report by the HelpAge Ind
The official statistics provided by the department of industrial policy and promotion (DIPP) under the ministry of commerce and industry shows that between January 2000 and December 2017, India received $368 billion of foreign direct investment (FDI). It also says that Mauritius was the source of $125 bill
The declaration communicated through the director general of military operations (DGMO) of Pakistan and India on May 29, 2018, to implement the ceasefire agreement of 2003 between the two countries in “letter and spirit” has opened up an opportunity to restore peace in the disturbed Kashm