First in series of consumer camps in Mumbai on May 27

Leading professionals from various industries to address customer grievances

geetanjali

Geetanjali Minhas | May 15, 2014



The legal aid arm of the consumer complaints redressal wing of the Consumer Guidance Society of India (CGSI) receives plenty of grievances on a weekly basis. To address the issues of customers, CGSI is now organising a series of camps.

The first consumer camp will be held on May 27 at Tendulkar Hall in Mahim, Mumbai.

MS Kamath, secretary of CGSI said, “Leading professionals and personalities from several industries will be invited to address the grievances of customers.”

Narkar Nasir Husain, a complainant, had sent his LIC policy for encashment in December 2013 and had approached the consumer complaints redressal wing of CGSI. The LIC policy taken in 2005 had matured in 2013 but Narkar is yet to hear from the insurance company. He has been advised to send a reminder in three weeks and then approach this cell.

Another complainant Prakash Bankeshwar, who had registered a complaint in 2013, to the Bombay municipal corporation (BMC), to get the internal and external leakage fixed in the housing society he resides in has not yet received a response despite sending a reminder in April 2014. He has been advised to file an RTI in municipal corporation of greater Mumbai (MCGM) and asked to follow up with the concerned deputy municipal commissioner.

Thomas Baby, another such complainant, had bought and fixed a CNG kit in his Maruti Alto car through Sai Service Station Ltd in 2013. He has been facing a number of problems despite the company trying to get the repair work done. Finally, Thomas asked them to remove the kit and refund his money. Instead, Sai Service asked him to rectify the problem and fit the kit properly. When Thomas complained to the Maruti headquarters in 2014, Sai Service offered to make a full refund. CGSI has now advised him to take the refunded amount and decide on the compensation.

Consumers who have similar problems and wish to participate in the camp can register their complaint by calling up the toll free helpline number - 1800 222262, by sending an e-mail to mah.helpline@gmail.com, or by sending an SMS to 9773336400 with their name, area and the name of the company against whom they have a complaint or by writing a letter to the society at its official address.

Comments

 

Other News

70 words that define India, why Doklam stand-off won’t lead to a war, and more

As India celebrates 70 years of freedom, Governance Now looks back and picks 70 words – or phrases, buzzwords, slogans, events – that best define this ancient nation and young democracy. Here, you will find much to be proud of, much tinged with pangs of nostalgia. Then there are entries that

A dose of PPP in healthcare is what the doctor recommends

Dr Kenneth E Thorpe, a professor of health policy and management at Emory University in the US and also the executive director of Partnership to Fight Chronic Diseases (PFCD), says that the government alone cannot do everything. “They don’t have the resources and capacity. So we have to fin

EESL signs MoU with oil companies for energy saving appliances

Energy Efficiency Services Limited (EESL), a joint venture company of PSUs of ministry of power, signed an agreement with oil marketing companies (OMCs) of ministry of petroleum and natural gas for distribution of energy efficient appliances under the flagship Unnat Jeevan by Affordable LEDs and applianc

Jammu airport’s upgraded terminal building inaugurated

Union minister for civil aviation, P Ashok Gajapathi Raju inaugurated the upgraded passenger terminal building of Jammu airport.   Notably, Jammu airport belongs to the Indian Air Force, and airports authority of India (AAI) maintains a civil enclave for civil aircraft operat

Election Commission shows it has spine

The election commission has become increasingly assertive in the past few months, showing its mettle in times of electoral challenges.   Weeks after rooting from EVMs and just days after the poll panel declared votes cast by two rebel Congress legislators in the Rajya Sabha e

Is Amit Shah`s blueprint for 350-plus seats in 2019 Lok Sabha elections achievable?

Is Amit Shah`s blueprint for 350-plus seats in 2019 Lok Sabha elections achievable?



Video

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter