Pune airport gets highest service quality rating

The international survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals

GN Bureau | February 14, 2017


#Pune   #airport   #AAI   #airports authority of India   #airports council international  
The Pune airport has achieved the highest airports council international-airport service quality ACI-ASQ rating of 4.78 and is ranked 29th in the world, followed by Lucknow’s Chaudhary Charan Singh international airport which bagged rating of 4.76.
 
Notably, ASQ ratings are benchmarks for airport services globally. The ACI, a global body of international airports conducts ASQ surveys globally which are conducted based upon key services parameters and identified services.
 
Airports Authority of India — a Miniratna PSU has revealed the ACI-ASQ report for quarter-IV (October-December) 2016 for 11 airports. Average ASQ rating for 11 Indian airports during the quarter-IV is 4.56 which is higher than the world average of 4.16.
 
The average of 11 AAI airports rose to 4.56 in this quarter as compared to 4.46 in previous quarter. The international rating of Ahmedabad, Calicut, Pune, Srinagar and Trivandrum airports has also increased in the same period.
 
The airport service quality rating of Chennai, Jaipur, Lucknow and Goa airports has registered a decline while ASQ ratings of Guwahati and Kolkata airports remained unchanged.
 
The survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals.
 

Comments

 

Other News

Elections 2024: 1,351 candidates in fray for Phase 3

As many as 1,351 candidates from 12 states /UTs are contesting elections in Phase 3 of Lok Sabha Elections 2024. The number includes eight contesting candidates for the adjourned poll in 29-Betul (ST) PC of Madhya Pradesh. Additionally, one candidate from Surat PC in Gujarat has been elected unopp

2023-24 net direct tax collections exceed budget estimates by 7.40%

The provisional figures of direct tax collections for the financial year 2023-24 show that net collections are at Rs. 19.58 lakh crore, 17.70% more than Rs. 16.64 lakh crore in 2022-23. The Budget Estimates (BE) for Direct Tax revenue in the Union Budget for FY 2023-24 were fixed at Rs. 18.

‘World’s biggest festival of democracy’ begins

The much-awaited General Elections of 2024, billed as the world’s biggest festival of democracy, began on Friday with Phase 1 of polling in 102 Parliamentary Constituencies (the highest among all seven phases) in 21 States/ UTs and 92 Assembly Constituencies in the State Assembly Elections in Arunach

A sustainability warrior’s heartfelt stories of life’s fleeting moments

Fit In, Stand Out, Walk: Stories from a Pushed Away Hill By Shailini Sheth Amin Notion Press, Rs 399

What EU’s AI Act means for the world

The recent European Union (EU) policy on artificial intelligence (AI) will be a game-changer and likely to become the de-facto standard not only for the conduct of businesses but also for the way consumers think about AI tools. Governments across the globe have been grappling with the rapid rise of AI tool

Indian Railways celebrates 171 years of its pioneering journey

The Indian Railways is celebrating 171 glorious years of its existence. Going back in time, the first train in India (and Asia) ran between Mumbai and Thane on April 16, 1853. It was flagged off from Boribunder (where CSMT stands today). As the years passed, the Great Indian Peninsula Railway which ran the

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter