Pune airport gets highest service quality rating

The international survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals

GN Bureau | February 14, 2017


#Pune   #airport   #AAI   #airports authority of India   #airports council international  
The Pune airport has achieved the highest airports council international-airport service quality ACI-ASQ rating of 4.78 and is ranked 29th in the world, followed by Lucknow’s Chaudhary Charan Singh international airport which bagged rating of 4.76.
 
Notably, ASQ ratings are benchmarks for airport services globally. The ACI, a global body of international airports conducts ASQ surveys globally which are conducted based upon key services parameters and identified services.
 
Airports Authority of India — a Miniratna PSU has revealed the ACI-ASQ report for quarter-IV (October-December) 2016 for 11 airports. Average ASQ rating for 11 Indian airports during the quarter-IV is 4.56 which is higher than the world average of 4.16.
 
The average of 11 AAI airports rose to 4.56 in this quarter as compared to 4.46 in previous quarter. The international rating of Ahmedabad, Calicut, Pune, Srinagar and Trivandrum airports has also increased in the same period.
 
The airport service quality rating of Chennai, Jaipur, Lucknow and Goa airports has registered a decline while ASQ ratings of Guwahati and Kolkata airports remained unchanged.
 
The survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals.
 

Comments

 

Other News

Wisdom stories that don’t preach but encourage reflection

The Foundation Of A Fulfilling Life: Lessons from Indian Scriptures Deepam Chatterjee Aleph Books, 264 pages, Rs 899  

Citizens of the Bay: Why BIMSTEC matters now

The international order is drifting into a dangerous grey zone as the very powers that built today`s multilateral system begin to chip away at it. The United States has increasingly walked away from global rules and forums when they no longer suit its interests, while China has rushed to fill the vacuum on

PM salutes armed forces on one year of Operation Sindoor

Prime minister Narendra Modi on Thursday saluted the courage, precision and resolve of the armed forces on the completion of one year of Operation Sindoor.   The PM said that the armed forces had given a fitting response to those who dared to attack innocent Indians at Pahalgam.&

Supreme Court judge strength to go up by four to 37

The strength of the Supreme Court is set to go up from 33 judges to 37 judges, paving the way for a more efficient and speedier justice. The Union Cabinet on Tuesday approved the proposal for introducing The Supreme Court (Number of Judges) Amendment Bill, 2026 in Parliament to amend The Sup

BJP set to capture West Bengal

The political map of the country is set to be redrawn with the BJP set to win the West Bengal assembly elections, apart from Assam and the union territory of Puducherry. In Kerala, meanwhile, the Congress-led UDF is set to regain power. The filmstar Vijay-led TVK has emerged as the front-runner in Tamil Na

Beyond LPG: Is PNG ready for India’s next cooking fuel transition?

India, the second-largest importer and consumer of LPG after China, faces growing pressure due to supply constraints. Most of India`s LPG imports transit through the Strait of Hormuz, a focal point of global turmoil. Given that LPG forms the backbone of household kitchens and the restaurant industry, any s


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter