Pune airport gets highest service quality rating -Governance Now

Pune airport gets highest service quality rating

The international survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals

GN Bureau | February 14, 2017

#Pune #airport #AAI #airports authority of India #airports council international

The Pune airport has achieved the highest airports council international-airport service quality ACI-ASQ rating of 4.78 and is ranked 29th in the world, followed by Lucknow’s Chaudhary Charan Singh international airport which bagged rating of 4.76.

Notably, ASQ ratings are benchmarks for airport services globally. The ACI, a global body of international airports conducts ASQ surveys globally which are conducted based upon key services parameters and identified services.

Airports Authority of India — a Miniratna PSU has revealed the ACI-ASQ report for quarter-IV (October-December) 2016 for 11 airports. Average ASQ rating for 11 Indian airports during the quarter-IV is 4.56 which is higher than the world average of 4.16.

The average of 11 AAI airports rose to 4.56 in this quarter as compared to 4.46 in previous quarter. The international rating of Ahmedabad, Calicut, Pune, Srinagar and Trivandrum airports has also increased in the same period.

The airport service quality rating of Chennai, Jaipur, Lucknow and Goa airports has registered a decline while ASQ ratings of Guwahati and Kolkata airports remained unchanged.

The survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals.

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