Keyword : Citizens Charter

Citizens Charter: She was denied pension for years

It was a four-year battle between 73-year-old Sumitra Devi and the Delhi government. Her struggle began when the local administration abruptly stopped her monthly widow pension in 2012. Delhi&rsq

Whose law is it – theirs or ours?

Bhanwarlal belongs to a dalit family in Nimora village in Bassi tehsil of Jaipur. The village is dominated by brahmins, baniyas and khatris; it has only a handful of dalit families. Nimora has only

Citizens Charter: Waiting for accountability

It was in 2011 that the demand for an effective anti-corruption and grievance redress legislative framework gripped the nation. Five years hence people of the country are still awaiting the instr

PMO received over 10,00,000 complaints in 2016

The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of. Last year, the PMO received a staggering 10

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CM Nitish’s convoy attacked in Buxar

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