PMO received over 10,00,000 complaints in 2016

Guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery

GN Bureau | February 2, 2017


#Complaints   #Grievance Redressal   #Prime Minister's Office   #PMO   #Citizens Charter  


The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

Read: Citizens Charter: She was denied pension for years

Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO.  During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.

 

Comments

 

Other News

Thackeray launches three fast-track DNA units under Nirbhaya scheme

Maharashtra chief minister Uddhav Thackeray has launched three state-of-the-art human DNA units under the Nirbhaya Scheme for efficiency in criminal investigations. A wildlife DNA unit in Nagpur makes Maharashtra the country’s first state to have a forensic testing lab for animals.  

How foreign policy has been Modi’s focus right from the start

The Midway Battle: Modi’s Roller-coaster Second Term By Gautam Chintamani Bloomsbury / 400 pages / Rs 699 Gautam Chintamani, a film historian and author, has penned an in-depth chronicle of prime minister Narendra Modi’s second

Remove unauthorized constructions without pressure: Thackeray to BMC

Maharashtra chief minister Uddhav Thackeray has instructed the Mumbai civic authorities to take immediate action on unauthorized constructions on war footing. In a virtual meeting held on Wednesday, Thackeray said no illegal construction will be tolerated in Mumbai and called upon the BMC to

Covid norms relaxed; Mumbai restaurants, shops to remain open longer

After extending timings of shops and restaurants as well as the reopening of cinema halls and theatres under specified SOPs from October 22, in view of the festive cheer, the Maharashtra government has allowed restaurants and eateries to remain open till 12AM and shops and establishments to function till 1

Global Hunger Index data collection flawed: Arvind Panagariya

Rubbishing the recently released Global Hunger Index 2021, wherein India has slipped to 101 position to be placed below Pakistan, Nepal and Bangladesh, Arvind Panagariya, professor of economics at Columbia University and former vice chairman, NITI Aayog, has said that data collection and methodologies used

‘Blue Zones’ concept of healthy living and its relevance in India

A long life span free from diseases and disability, the so-called healthy aging, has been a matter of prime interest to humanity. It is widely held that the life expectancy is a function of interplay between various genetic and environmental factors. There is scientific evidence to support the fact that on

Visionary Talk with Dr Arvind Panagariya, Professor, Columbia University & Former VC, NITI Aayog



Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter