Road Ministry launches its Facebook page
You can now post your complaints on quality of roads or the government schemes on road sector and other issues on Road Transport Ministry's dedicated Facebook page, which was launched on Friday. After launching the page, Transport Minister C P Joshi expressed hope that the dedicated Facebook page will work as "an effective medium for complaint redressal and providing feedback" for the people.
He further said that this Facebook page will bring transparency and will add another milestone to the e-governance system in the government.
To manage the page, a team of officers, headed by a Chief Engineer has been specifically deployed by the ministry, said Transport Secretary A K Upadhyay, who said that the effort is to provide solutions as early as possible.
However, ministry officials said that the response will depend up on the nature of query as many of the road projects are constructed on built-operate-transfer (BOT) mode and response from the developer may take some time.
"The query will immediately be sent to the concerned programme director, who will have to respond at the earliest. But some critical or technical questions may take time before being answered as they would require thorough checks," a ministry official said.
In recent times, National Highways Authority of India, Traffic Police of Delhi and Hyderabad and some other departments have also launched their Facebook page, indicating the growing usage of the social networking site in the country.
The launch of Road Ministry's Facebook page seems to be done in a hurry as it is yet to open its "comments" section for the general public, neither it offers to include itself in people's respective friend list, the most common features of the social networking site. Despite repeated attempts Road Transport Ministry officials could not be reached for clarification on the issue.