Wipro resolves technical bug on ESIC's portal

Last week, ESIC portals were facing technical problems, causing inconvenience to users

PTI | July 20, 2011



Wipro, which is managing the ESIC's online healthcare facility services, on Tuesday, said it has resolved the technical problems in the portal of the state-run health insurer.

Last week, Employees' State Insurance Corporation (ESIC), a health insurer under the ministry of labour and employment, had said that its portals are facing technical problems, causing inconvenience to users.

"The technical problem is completely resolved now, and the system is back to normal performance. The problem occurred due to a unique technical issue with the application software," Wipro Senior Vice President and Business Head (India, Middle East and Africa) Anand Sankaran said in a statement.

"We leveraged our global technical resources to identify and resolve the issue in the shortest possible time ... We are extremely proud to be a part of such a programme which touches the lives of a big section of our society and are absolutely committed to ensuring the success of this implementation," he added.

In a public announcement, ESIC had said users were facing "serious issues" in using the portals due to technical problems.

"The portal was experiencing some technical problem because of which employers were having trouble accessing the application to generate their monthly contribution and register their employees," ESIC DG C S Kedar said.

The Rs 1,812-crore project 'Panchdeep' is aimed at improving the healthcare services provided to ESIC's customers through online facilities to employers and insured people for registration, payment of premiums and disbursement of cash benefits.

Wipro Infotech, the India and Middle East business of Wipro, had bagged the six-and-a-half-year project in March, 2009, under a competitive bidding tender that witnessed participation from TCS and Infosys.

ESIC is the implementing agency of a social security scheme that provides cover to over one crore industrial workers and their family members in India.

The project involved networking of 144 hospitals, 1,388 dispensaries, 620 branch offices, 40 regional offices and 27 state directorates.

Wipro was also mandated with setting up a centralised data centre and disaster recovery and computing infrastructure, besides providing services related to IT support and medical information system for all ESIC hospitals and dispensaries.

Under the contract, Wipro was to also provide IT solutions for HR, finance and general administration to increase organisational efficiency.

Comments

 

Other News

What the nine Indian Nobel winners have in common

A Touch Of Genius: The Wisdom of India’s Nobel Laureates Edited by Rudrangshu Mukherjee Aleph Books, Rs 1499, 848 pages  

Income Tax dept holds Ghatkopar Outreach on new IT Act

The Income Tax Department organised an outreach programme in Ghatkopar, Mumbai, to raise awareness about the key features of the Income Tax Act, 2025, effective April 1, 2026. The initiative is part of a nationwide effort to promote taxpayer awareness, simplify compliance, and strengthen a transparent, eff

Making AI work where governance is closest to people

India’s next governance leap may not solely come from digitisation. It will come from making public systems more intelligent, more adaptive, and more responsive to the dynamics at the grassroots. That opportunity is especially significant at the panchayat level, where governance is not an abstract po

Borrowing troubles: How small loans are quietly trapping youth

A silent crisis is playing out in the pocket of young India, not in stock markets or government treasuries, but in smartphones of college students and first-jobbers who clicked on the Apply Now button without reading the small print.  A decade ago, to take a loan, you had to do some paperwor

A 19th-century pilgrim’s progress

The Travels of a Sadhu in the Himalayas By Jaladhar Sen (Translated by Somdatta Mandal) Speaking Tiger Books, 259 pages, ₹499.00  

India faces critical shortage of skin donors amid rising burn cases

India reports nearly 70 lakh burn injury cases every year, resulting in approximately 1.4 lakh deaths annually. Experts estimate that up to 50% of these lives could be saved with adequate access to skin donations.   A significant concern is that around 70% of burn victims fall wi


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter