Get IRCTC’s concierge service by dialing 139

The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations

GN Bureau | December 3, 2016


#Railways   #Indian Railways   #Suresh Prabhu   #IRCTC  

Concierge service, introduced by Indian Railway Catering and Tourism Corporation (IRCTC), can now be availed through round the clock 139 Interactive Voice Response (IVR) facility. The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations.

“We have decided to expand the portfolio of passenger facilities on 139 IVR which is largely used for PNR, seat and fare inquiries, booking meals. The ‘Rail Sampark’ service is a runaway success which has revolutionized the customer interface with the Railways,” said IRCTC chairman and managing director A K Manocha.

“Only recently we had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his/her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” he added.

Manocha said the pick and drop service would facilitate rail passengers at major stations in hiring cabs in small and medium segments. “Any bona fide train passenger with confirmed train ticket in select trains can opt for this facility on a chargeable basis. The list of these trains will be available at the time of booking. All Visa, Master, debit and credit cards can be used for booking such a service,” he said.

The porter service is meant to assist rail passengers to carry their luggage from platform to parking area or pick and drop (cab) and from cab in parking area to the railway platform.

The concierge service also provides the facility of e-wheelchair to assist the old, ailing, differently abled or needy passengers on railway platforms. Booking of such a facility is also available on IRCTC portal www.irctc.co.in or www.irctctourism.com. E-wheel chair is provided free of cost on advance booking depending on the availability. Any passenger having confirmed/RAC/Partial WL reservation ticket may book the wheelchair through website.

The services  available on SMS 139 include PNR and fare enquiry, current position of train, ticket booking, arrival/ departure of train, seat availability (General/ Tatkal/ Ladies Quota) in select trains, train timetable, trains between stations, train route, train schedule and next train information, station code information, meal booking, destination alert and IRCTC Lounge information.

Comments

 

Other News

An ode to the enduring legacy of India’s temple culture

Dynasties of Devotion: The Secrets of 7 Iconic Hindu Temples By Deepa Mandlik (Translated from the Marathi by Aboli Mandlik) HarperCollins, 232 pages, Rs 399

How to improve India’s crèche system

India stands at a pivotal moment, caught between the promise of a demographic dividend and the crisis of gender inequality. While falling fertility rates, rising female education, and increasing labour force participation signal progress, policymakers continue to neglect one of the most invisible yet vital

Why trademarking ‘Operation Sindoor’ is not advisable

The question of whether the name ‘Operation Sindoor’ or even the standalone term ‘Sindoor’ can be registered as a trademark becomes complex and sensitive when viewed through the lens of its prior use by the Indian armed forces in a counter-terrorism operation. In such cases, the iss

JPC on simultaneous elections hold consultations in Maharashtra

The Joint Committee on the Constitution (One Hundred and Twenty-Ninth Amendment) Bill, 2024, and the Union Territories Laws (Amendment) Bill, 2024, has conducted extensive consultations with key stakeholders in Maharashtra regarding the feasibility and implications of simultaneous elections.

Leadership secrets of Rohit Sharma

The Rise of the Hitman: The Rohit Sharma Story By R. Kaushik Rupa Books, 232 pages, Rs 595 With Ro

Operation Sindoor combined hard power with diplomatic finesse

Since guns have fallen silent in India and Pakistan following their ceasefire after four days of conflict, attention has now shifted to New Delhi’s next steps. The Indian government, as per media reports, is considering sending a multi-party delegation to several countries to engage with foreign gove

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now



Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter