Get IRCTC’s concierge service by dialing 139

The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations

GN Bureau | December 3, 2016


#Railways   #Indian Railways   #Suresh Prabhu   #IRCTC  

Concierge service, introduced by Indian Railway Catering and Tourism Corporation (IRCTC), can now be availed through round the clock 139 Interactive Voice Response (IVR) facility. The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations.

“We have decided to expand the portfolio of passenger facilities on 139 IVR which is largely used for PNR, seat and fare inquiries, booking meals. The ‘Rail Sampark’ service is a runaway success which has revolutionized the customer interface with the Railways,” said IRCTC chairman and managing director A K Manocha.

“Only recently we had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his/her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” he added.

Manocha said the pick and drop service would facilitate rail passengers at major stations in hiring cabs in small and medium segments. “Any bona fide train passenger with confirmed train ticket in select trains can opt for this facility on a chargeable basis. The list of these trains will be available at the time of booking. All Visa, Master, debit and credit cards can be used for booking such a service,” he said.

The porter service is meant to assist rail passengers to carry their luggage from platform to parking area or pick and drop (cab) and from cab in parking area to the railway platform.

The concierge service also provides the facility of e-wheelchair to assist the old, ailing, differently abled or needy passengers on railway platforms. Booking of such a facility is also available on IRCTC portal www.irctc.co.in or www.irctctourism.com. E-wheel chair is provided free of cost on advance booking depending on the availability. Any passenger having confirmed/RAC/Partial WL reservation ticket may book the wheelchair through website.

The services  available on SMS 139 include PNR and fare enquiry, current position of train, ticket booking, arrival/ departure of train, seat availability (General/ Tatkal/ Ladies Quota) in select trains, train timetable, trains between stations, train route, train schedule and next train information, station code information, meal booking, destination alert and IRCTC Lounge information.

Comments

 

Other News

On a personal note: DIVINE

An underground rapper who grew up on Mumbai streets, Divine spins his music around his environment and poverty. His breakout single, ‘Meri Gully Mein’, along with fellow rapper Naezy caught Bollywood’s attention. The Hindi film ‘Gully Boy’ is inspired by their lives and gr

The role model for an IAS officer

Anil Swarup, an IAS officer of Uttar Pradesh cadre who retired in 2018, is a model bureaucrat who retained his optimism right till the end of service and exemplified dedication and commitment. His excitement at the opportunities that a job in the IAS provided is evident on every page of his new book publis

Reform of the civil services: At home and away

The question of reform of the civil services has been debated extensively at all levels at least over the last five to six decades after independence. Indeed, it was soon perceived that the Indian Administrative Service (IAS) may not be well equipped to deal with the problems of an emerging developing coun

The greatest challenge for any government

Shouting vengeance at all and sundry while wriggling out of holes of our own making seems to be our very special national characteristic. Some recent instances are illustrative of this attribute. A number of business tycoons with thousands of crores of unresolved debts have fled abroad with the government

The mysterious case of CBI’s legality

The Central Bureau of Investigation (CBI) came into existence, based on a Resolution of the home ministry, dated April 1, 1963 – a sheer coincidence that it also happens to be April Fool’s day. Over the past few months, we have seen the CBI live up to its founding day with great zeal, being i

The Evolution of Modi

Gujarat was passing through a turbulent phase in the 1980s. The decade began middle class agitations against new reservation policies, and the caste friction turned communal under the watch of chief minister Madhavsinh Solanki, alienating majority of urban population on both counts. The ground was ripe for

Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter