BMC took nearly 48 days in resolving one complaint

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years.

geetanjali

Geetanjali Minhas | April 20, 2018 | Mumbai


#Municiapl Governance   #Civic Body   #Municipal Body   #BMC   #Mumbai  

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years. A report titled ‘Civic Issues Registered by Citizens and Deliberations done by Municipal Councillors in Mumbai’ released by Praja Foundation has found some interesting facts about the grievance redressal at BMC.

The report points out that while as per the Citizens Charter, a complaint should get resolved within three days, the BMC took close to 48 days in doing in the same in 2017.

There is a sharp increase in complaints related to licences, drainage and solid waste management. However, roads and water supply complaints have come down. The report also says that it took more than 66 days to resolve complaints on manhole when as per Citizens Charter it should take only one day. Last year senior cardiologist of Bombay Hospital, Dr Deepak Amarapurkar died as he fell into an open manhole during near Lower Parel during heavy rains.

With several infrastructure projects underway, nearly 46% days in 2017 recorded moderate and /or poor quality AQI. From 134 in Dec 2015 it deteriorated to 170 in January 2016 and 186 in 2017. BMC took 83 days resolve complaints related to pollution. The report also found that Action Taken Report generation on complaints related to pollution have decreased from 78% in 2016 to 60% in 2017. “This is surprising since air pollution is severely affecting Mumbai’s health and the MCGM is not taking necessary steps to curb the harmful effects of pollution” the report says.

It also found the number of toilets for women is almost one third of the number of toilets for men, an overall disparity of 64%. Complaints relating to ‘no attendance’ in public toilets took an average of 28 days. Under the ‘Swatch Certificate for Open Defecation Free Status’ banner Greater Mumbai has been declared 100% Open Defecation Free. C Ward (Marine Lines) which historically has a large floating population showed the largest disparity of 85%. E, R/Sand N wards have no provision for differently abled people to use toilets.” This is shocking since female gender is in dire need of support for sanitation infrastructure’ says the report.

“Dismal numbers such as these in a mega city like Mumbai are disheartening and the MCGM should make a concerted effort to correct this disparity,” said Milind Mhaske, project director, Praja Foundation 

It was also revealed that the maximum (138) councillors asked between 1-5 questions in 2017. Highest number of questions was related to roads closely followed by 125 questions on naming, renaming of roads chowks. About 38 councillors did not ask a single question between March 2107 (from start of elections) and December 2017, a lower figure when compared to 45 in 2012.
 

Comments

 

Other News

On A Personal note with musician Apache Indian

Renowned British singer, songwriter and reggae DJ, Apache Indian (originally known as Steven Kapoor) shot to fame with his style of music which came to be known as bhangramuffin (also called bhangragga) – a mix of bhangra, reggaemuffin and traditional dance hall in the early 1990s. His style changed

Traffic fines: Find the sweet spot between penalty and self-goal

When close to five lakh people are killed in road accidents every year in India, road transport minister Nitin Gadkari should have been complimented on his not-so-populist move to impose higher fines for traffic violations. Instead, many people are unhappy and several states – mostly ruled by the BJP

A unique project gives new life to a chaotic Mumbai fishing village

Traditional fishermen or Kolis; synonymous with feasting, song and dance; are the original inhabitants of Mumbai. For generations, they have loved their vocation and prided in it. But their work and lifestyle are facing threats from reclamation, land acquisition by builders, lack of sustainable fishing pra

Modi pledges higher target for degraded land restoration

Addressing the Conference of Parties (COP14) to the United Nations Convention to Combat Desertification (UNCCD), Prime Minister Narendra Modi on Monday announced that India would raise its target of the total area that would be restored from its land degradation status from 21 million hectares to 26 millio

How to enhance water security and also increase agri productivity

Scheduling irrigation, constructive use of water, proper crop selection and utilising modern irrigation technologies will help enhance water security while also ensuring a high agricultural productivity, says T. Mohapatra, director general of the Indian Council of Agricultural Research (ICAR).



Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter