Mumbai civic body inefficient in addressing grievance redressal: Praja report

91% Councillors asked less than 10 questions, renaming roads prioritized concerns

geetanjali

Geetanjali Minhas | April 21, 2016 | Mumbai


#Municipal Corporation   #NGO   #Praja   #Mumbai  


Praja Foundation’s report on ward committees and civic problems in Mumbai once again points to the deteriorating performance of the country’s richest municipal corporation. Findings show poor redressal of citizen’s complaints again proving the inefficiency and laxity of the municipality when it comes to citizen services. 

The average attendance in ward committees was a mere 21%. Ninety one percent of all councillors, on an average, have asked less than 10 questions in ward committee meetings in the last four years.

Councillors like Jyotsna Parmar, Ujjwala Modak have not asked even a single question. Against five top complaints relating to issues like roads, drainage, solid waste management, water supply and licensing, the priority of the councillors was in asking questions relating to ‘renaming of roads’. As many as 161 such questions were asked in 2015 and 109 such questions were asked in 2014.

Further, the survey reveals that that the pending questions have increased by approximately 5 times in the last 4 years (2012-2015).
While the citizens’ charter stipulates 3 days to address complaints, it took an average of 13 days to address complaints.

“Deonar dump fire incidents directly lead to questions on the sorry state of civic services in the city. Why does Mumbai still not have a waste segregation system in place? Why do incidents like Deonar happen in the first place? Despite enough financial resources we lack a proactive administration” said Praja founder trustee Nitai Mehta.

Six councillors: Ameet Satam, Manisha Chaudahry, Selvan R Tamil,Rahul Shevale, Sunil Prabhu and Ashok Patil are holding two offices after becoming MLA/MP out of which 5 are MLA’s and 1 is an MP.

“The Mumbai Municipal Corporation Act, 1888 needs to be modified so that a person can hold only one elected office. Every elected representative in the city represents approximately eighty thousand people on an average. The responsibility of this elected representative is then to represent her or his ward problems and citizen grievances in the ward committee meeting” say the findings.

“MCGM in November 2015 terminated its online portal that allowed citizens to report complaints regarding potholes on roads directly and was about to replace it with an in-house software. However, it now aims to create a Facebook page for citizens to report complaints related to roads. The focus of the administration should have been on centring the already established Central Complaint Registration System (CCRS) through hotline (1916), walk-ins, and online portal alongside social media” Mehta added. 

 

Comments

 

Other News

3% of medicines are of poor quality: Survey

 More than three percent of medicines in India are ‘Not of Standard Quality’ (NSQ) and 0.0245 percent spurious, reveals a survey report on drugs quality by the ministry of health.  The survey carried out by National Institute of Biologicals (NIB), Noida found that out of the

BEL unveils new weapon system for MBT Arjun tank

 Bharat electronics limited (BEL) has launched a new weapon control system — Remote Controlled Weapon Station (RCWS) / Air Defence Weapon Station (ADWS) for 12.7 mm gun of MBT Arjun Mk II battle tank during recently concluded Aero India 2017 in Bengaluru. The new weapon control system

Sasikala camp in talks with OPS faction

 The Sasikala camp is in talks with the O Panneerselvam (OPS) faction and they are trying to win them over, says an AIADMK insider. Negotiation have started between the main AIADMK, which is with Sasikala, and the splinter group that is supporting former chief minister OPS. The party insider

Stories to read over the weekend

On October 1 last year, Mehtab Alam Ansari, 30, who worked as a tailor in Delhi, had arrived in his village, Chepa Khurd in Barkagaon tehsil of Harazibagh district, to celebrate Eid with his family. That morning, he was nearing Dadi Kalan, a neighbouring village, to meet an acquaintance when he hea

ONGC to invest of Rs 7,327 cr for five projects

  State run enterprise oil and natural gas corporation limited (ONGC) has decided to invest Rs 7,327 crore to develop five projects to produce oil and gas. The decision was taken in its 290th board meeting held on February 23. The projects include development of R-Series fields, incl

Shiv Sena may again ally with BJP

The civic election results could well have long term implications in Maharashtra’s politics, with the Bharatiya Janata Party (BJP) doing dramatically well and the Shiv Sena failing to get a simple majority.   The Shiv Sena won 84 seats, while the BJP bagged 82 seats. Th

Video

Digital Transformation Summit

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter