Railway minister helps man through Twitter yet again

Train stopped for few more minutes so that a wheel-chair bound passenger could get down at a station

GN Staff | December 1, 2015

After rescuing a woman passenger, who was being harassed by people in reserved compartment, railway minister Suresh Prabhu is again in news for helping a family travelling with a wheel-chair patient.

This was another quick response to a citizen's request on Twitter by Prabhu's ministry, which has been trying improve passenger amenities and also the image of the railways.

Pankaj Jain was travelling on the Yesvantpur-Bikaner train with his father on Sunday. He requested for a wheelchair by tweeting to the railway ministry, that is when the ministry reverted asking the train's PNR number and coach number to make the required arrangements.

Pankaj was taking his ailing father to Butati Dam for treatment but the train at Merta Road halts for only 5 minutes. After his tweet not only was the train stopped for an extra 5 minutes to ensure the ailing man deboarded safely but the railway staff helped Pankaj as well.

He was suggested by a friend in Bengaluru to approach the ministry via Twitter.


Earlier this week, the ministry was quick to take action when a woman passenger travelling alone on an outstation train in Maharashtra tweeted that she was being harassed by a man in her compartment.

The railway ministry is taking the digital India initiative seriously and helping the needy citizens reaching out through Twitter.




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