IVR avatar for MCD's gov2.0 from Wednesday -Governance Now

IVR avatar for MCD's gov2.0 from Wednesday

Civic agency ties up with Gramvaani for delivering sanitation services trough IVR and Facebook

GN Bureau | March 28, 2011

Come Wednesday, Delhites can call on a MCD hotline to register complaints regarding overflowing garbage dumps in their localities. The civic agency is collaborating with Gramvaani - a community media enterprise based out of IIT-Delhi - to use interactive voice response system (IVRS) for ensuring immediate action on garbage collection.

The IVRS will be integrated with MCD's Facebook page (being used for the delivery of the same service) to retain transparency while boosting accesibility.

The idea for the integrated interface for sanitation services was germinated at the Gov2.in forum when Vidya Venkat of Gramvaani met Anita and Sanjay Bhargava of Let's do it Delhi. The Bhargavas had set up the Facebook page for MCD earlier. After a discussion at a workshop at the event, Gramvaani and Let's do it Delhi got together to work on developing the IVRS-FB interface for constituents of the civic agency.

Comments

Other News

Are EVs empowering India`s Green Transition?

Against the backdrop of the $3.5 billion Production-Linked Incentive (PLI) scheme launched by the Government of India, sales of Electric Vehicles (EVs) are expected to grow at a CAGR of 35% by 2032. It is crucial to take into account the fact that 86% of EV sales in India were under the price bracket of $2

When Nandini Satpathy told Biju Patnaik: ‘I’ll sit on the chair you are sitting on’

Nandini Satpathy: The Iron Lady of Orissa By Pallavi Rebbapragada Simon and Schuster India, 321 pages, Rs 765

Elections 2024: 1,351 candidates in fray for Phase 3

As many as 1,351 candidates from 12 states /UTs are contesting elections in Phase 3 of Lok Sabha Elections 2024. The number includes eight contesting candidates for the adjourned poll in 29-Betul (ST) PC of Madhya Pradesh. Additionally, one candidate from Surat PC in Gujarat has been elected unopp

2023-24 net direct tax collections exceed budget estimates by 7.40%

The provisional figures of direct tax collections for the financial year 2023-24 show that net collections are at Rs. 19.58 lakh crore, 17.70% more than Rs. 16.64 lakh crore in 2022-23. The Budget Estimates (BE) for Direct Tax revenue in the Union Budget for FY 2023-24 were fixed at Rs. 18.

‘World’s biggest festival of democracy’ begins

The much-awaited General Elections of 2024, billed as the world’s biggest festival of democracy, began on Friday with Phase 1 of polling in 102 Parliamentary Constituencies (the highest among all seven phases) in 21 States/ UTs and 92 Assembly Constituencies in the State Assembly Elections in Arunach