The helpline will serve 24x7 throughout the year on IVRS mode
GN Bureau | November 17, 2016
In order to quick access to information pertaining to Aadhaar, the Unique Identification Authority of India (UIDAI) has launched the revamped version of its toll-free helpline number 1947.
The helpline will serve 24x7 throughout the year on IVRS mode. Call centre agents will be available from 7 am to 11 pm from Monday to Saturday. On Sundays, agents will answer calls from 8 am to 5 pm.
The helpline number handles an average of 1.5 lakh calls per day.
“Our toll-free helpline 1947, which has been revamped to handle more incoming calls, brings Aadhaar closer to everyone. It can be accessed through mobile or landline and will be especially beneficial in these times when the Aadhaar number is being increasingly used in the banking sector to identify individuals,” said Dr Ajay Bhushan Pandey, Chief Executive Officer, UIDAI.
The helpline number enable residents to locate an Aadhaar Enrolment Centre, know generation status of an Aadhaar number (after enrolment) and help retrieve Aadhaar details of any person who has lost his/her Aadhaar or hasn’t received it through post.
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