Leading BPO provider in the UK and a subsidiary of Tata Consultancy Services(TCS) - Diligenta, today said it has completed the consolidation of two-million customer policies in the UK from multiple legacy systems onto a single integrated system, using a simplified and modern cloud infrastructure.

These policies will now be based on the TCS BaNCS insurance platform, a proprietary solution developed by the company, a press release issued here stated.

Diligenta embarked on this innovative transformation programme with its first client, The Phoenix Group. The objective fo the programme was to improve operational efficiency with a view to enhancing the customer experience for the policy-holders.

Diligenta's Chairman and TCS' Executive Director, Phiroz Vandrevala, said "the success of this transformation programme reinforces Diligenta's strong position in the UK Life and Pensions outsourcing market and signifies a step change for the industry, in response to both regulatory reform and changing customer needs.