Susanta Rout, an ailing man from Orissa's tribal-dominated Kalahandi district, was the instant beneficiary of a web-based grievance redressal and monitoring system launched by the state government friday.

Rout, suffering from serious ailments including kidney failure, came online seeking assistance from Chief Minister Naveen Patnaik, who inaugurated the e-Abhijog facility, for his treatment.

The Kalahandi district collector forwarded Rout's application online to Chief Minister's Relief Fund. An amount of Rs 30,000 was sanctioned for his treatment.

Another beneficiary was Basanta Maharana, a 55-year- old woman from Gobindpur area in Cuttack district.

Frustrated at her failure to convince district-level officials the need for construction of a 1,100 metre road in her village, she apprised the chief minister about the same.

Maharana's grievance was immediately addressed, a senior official, who was present at the launch, said.

"The e-Abhijog system has a variety of features to help people. A citizen can now forward any grievance online from anywhere in the world at any time," Chief Minister Naveen Patnaik said after inaugurating the facility.

The new system was implemented by Orissa branch of the National Informatics Centre (NIC).

The system facilitates online transfer of grievances to concerned departments, he said, adding senior officers can monitor the process on a real time basis for speedy redressal.

Besides facilitating access of grievances to the government, the system also allows its users to monitor progress made on his/her complaints, state chief secretary Tarunkanti Mishra added.