Royal Sundaram Alliance integrates with IGMS

Will allow policy holders to register and track their complaints online with the company or with the regulator

PTI | July 13, 2011



Private sector insurance company Royal Sundaram Alliance has integrated with Insurance Regulator Development Authority s centralised grievance redressal mechanism --Integrated Grievances Management System.

The integration of Royal Sundaram in IGMS, would allow policy holders to register and track their complaints online with the company or with the regulator, a statement said.

The Integrated Grievances Management System would have a uniform input form as specified by the Authority. Insurers shall respond to the grievances of the policy holders within two weeks, it said.

In a recent announcement, IRDA has made it mandatory for insurance companies to set up infrastructure which would comply with the grievance norms.

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