Technology comes in way of complaining on CVC website

The design of website prohibits a user to submit online complaints

GN Bureau | February 17, 2012



Technology has come in way of lodging online complaints on CVC portal due to a faulty design. The scroll bar on the complaint filing page on the portal (https://portal.cvc.gov.in/portal/index.jsp)  is non functional and hence an individual is unable to file an online complaint.

The design is faulty to the extent that an individual can neither scroll down on the complaint submission page nor can press the submit button.

Many users have highlighted their grievance in the discussion forum on the CVC portal to no avail. One such complainant says that, “Since last 15 days I am trying to lodge a complaint but portal says try after some time. “

Even on the discussion forum an individual is unable to check the details of the user posts as a click on any one of the posts takes you to page which reads “No comments posted yet”.

A click on “citizen corner” and “profile management” tabs throws up a lot of garbage on the page and highlights gaps in the design process.

The tab, “All lodged complaints” hence appropriately throws, “No records found” as a user is unable to lodge a complaint in first place.

CVC has multiple times advised various government agencies to adopt IT and e-governance. However their own complaint management system does not set a good benchmark for other departments to follow.
 

Comments

 

Other News

Soil Health Cards scheme moves at snail’s pace

An ambitious scheme to provide Soil Health Cards for 14 crore land holdings spread across the country seems to be moving at a painfully slow pace.   Prime minister Narendra Modi on August 21 reviewed the progress and he was informed that 16 States/UTs have completed the first

Major train accidents since May 2014

With two major train accidents in succession this week, we list the major train accidents that have occurred since 2014:    26 May 2014 – 12556 Gorakhdham Express collided with a stationary freight train near Khalilabad station in Uttar Pradesh. 25

“Stressed assets liquidation key to de-clog bank balance sheets”

Swift, time-bound resolution or liquidation of stressed assets will be critical for de-clogging bank balance sheets and for efficient reallocation of capital, said Reserve Bank of India governor Urjit Patel.   Addressing the inaugural session of the “National Conference

Tweaking MSP: Is PDP the right formula?

Should the practice of paying farmers a minimum support price (MSP) for some crops be scrapped? That is what several experts have suggested. This is part of the discourse that follows the recent supreme court advice to the government to formulate a national policy to protect farmers.  MSP ha

Should there be uniform civil code in India?

Should there be uniform civil code in India?

From Shah Bano to Shayara Bano: How Rajiv’s blunder undid secularism

History could have repeated itself as a farce, but in the triple talaq case today, there has been no replay. A historic blunder has been undone, though it has taken three decades. The supreme court has once again taken a stance in favour of individual freedom and against fundamentalism &nda



Video

Punjab and Haryana are on high alert before judgement on baba ram rahim

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter