Technology comes in way of complaining on CVC website

The design of website prohibits a user to submit online complaints

GN Bureau | February 17, 2012



Technology has come in way of lodging online complaints on CVC portal due to a faulty design. The scroll bar on the complaint filing page on the portal (https://portal.cvc.gov.in/portal/index.jsp)  is non functional and hence an individual is unable to file an online complaint.

The design is faulty to the extent that an individual can neither scroll down on the complaint submission page nor can press the submit button.

Many users have highlighted their grievance in the discussion forum on the CVC portal to no avail. One such complainant says that, “Since last 15 days I am trying to lodge a complaint but portal says try after some time. “

Even on the discussion forum an individual is unable to check the details of the user posts as a click on any one of the posts takes you to page which reads “No comments posted yet”.

A click on “citizen corner” and “profile management” tabs throws up a lot of garbage on the page and highlights gaps in the design process.

The tab, “All lodged complaints” hence appropriately throws, “No records found” as a user is unable to lodge a complaint in first place.

CVC has multiple times advised various government agencies to adopt IT and e-governance. However their own complaint management system does not set a good benchmark for other departments to follow.
 

Comments

 

Other News

BMC took nearly 48 days in resolving one complaint

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years. A report titled ‘Civic Issues Registered by Citizens and Deliberations done by Municipal Councillors in Mumbai’ released by Praja Foundation has found some interesting facts a

Who is Atishi Marlena?

Atishi Marlena is among the nine AAP functionaries who were dismissed by the union home ministry asserting that their posts were created without the approval of the centre. Marlena, served as education advisor of the Aam Aadmi Party (AAP)-led government in Delhi. While she was intrumental in improving the

Leadership? Learn it from Jaising, Ambani, Doshi

The Fortune magazine has named three Indians – lawyer Indira Jaising, industrialist Mukesh Ambani and architect Balkrishna V Doshi – among the world’s greatest fifty leaders.

Energy as the new value system for redesigning daily life

Remember Kardashev scale? For the uninitiated, it’s a method of measuring a civilization’s level of technological advancement, based on the amount of energy it is able to use for communication. We will get to its unconventional relevance to the big urban questions at the end, but just keep it a

48 MLAs, MPs have declared cases of crime against women

Out of 1580 MPs and MLAs with criminal cases, 48 (three MPs and 45 MLAs) have declared cases related to crime against women. The Association for Democratic Reforms (ADR) and

A rare peek into the mind of Modi

It’s always lonely at the top. Prime minister Narendra Modi’s marathon townhall event at the Central Hall Westminster, titled ‘Bharat ki Baat, Sab ke Saath’, was nothing but his way of shedding that loneliness, communicating and mingling with people and showing his vulnerable side.

Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter