The design of website prohibits a user to submit online complaints
GN Bureau | February 17, 2012
Technology has come in way of lodging online complaints on CVC portal due to a faulty design. The scroll bar on the complaint filing page on the portal (https://portal.cvc.gov.in/portal/index.jsp) is non functional and hence an individual is unable to file an online complaint.
The design is faulty to the extent that an individual can neither scroll down on the complaint submission page nor can press the submit button.
Many users have highlighted their grievance in the discussion forum on the CVC portal to no avail. One such complainant says that, “Since last 15 days I am trying to lodge a complaint but portal says try after some time. “
Even on the discussion forum an individual is unable to check the details of the user posts as a click on any one of the posts takes you to page which reads “No comments posted yet”.
A click on “citizen corner” and “profile management” tabs throws up a lot of garbage on the page and highlights gaps in the design process.
The tab, “All lodged complaints” hence appropriately throws, “No records found” as a user is unable to lodge a complaint in first place.
CVC has multiple times advised various government agencies to adopt IT and e-governance. However their own complaint management system does not set a good benchmark for other departments to follow.
As Britain voted to opt out of the EU Friday, India has asserted that it is well prepared to meet its consequences. “We are well prepared to deal with the short and medium term consequences of Brexit. Our macro-economic fundamentals are sound with a very comfortable external position,
After months of speculation and mixed opinion polls, the UK has finally voted to leave the European Union (EU). The UK has voted to leave the EU by 52% to 48%, according to BBC. It is being termed as a ‘historic divorce’ as no state has so far left the EU before. It is said that UK and EU were
The very thought of meeting the genial father-figure of many a Bollywood flick and one of the better known theatre personalities of India, MK Raina, was exciting. We met over lunch in Delhi’s Le Meridien on a hot summer afternoon. “I have no idea of what you are going to speak to me about,&rdqu
Even for early January, it is a cold night. A motley crowd of waiting passengers is encircled around a makeshift tea stall on the dimly-lit platform number one of Bathinda junction, in south Punjab. A while later, along with a fresh draught of icy winds, thankfully, arrives the Lalgarh-Jodhpur train. There
When nine-month-old Aditi was detected with hemiplegia, her parents were heartbroken – hemiplegia, paralysis of one side of the body, had affected their daughter’s left arm and leg. Their grief turned to apprehension when the family had to shift from the UK, where Aditi was born, to India. The
The rush of immigrants to Europe and harsh realities of global economy may be the trigger for the United Kingdom to seek a formal divorce from the European Union, but the differences and tensions between the two were visible to even a first time tourist like me. It was about a