Technology comes in way of complaining on CVC website

The design of website prohibits a user to submit online complaints

GN Bureau | February 17, 2012



Technology has come in way of lodging online complaints on CVC portal due to a faulty design. The scroll bar on the complaint filing page on the portal (https://portal.cvc.gov.in/portal/index.jsp)  is non functional and hence an individual is unable to file an online complaint.

The design is faulty to the extent that an individual can neither scroll down on the complaint submission page nor can press the submit button.

Many users have highlighted their grievance in the discussion forum on the CVC portal to no avail. One such complainant says that, “Since last 15 days I am trying to lodge a complaint but portal says try after some time. “

Even on the discussion forum an individual is unable to check the details of the user posts as a click on any one of the posts takes you to page which reads “No comments posted yet”.

A click on “citizen corner” and “profile management” tabs throws up a lot of garbage on the page and highlights gaps in the design process.

The tab, “All lodged complaints” hence appropriately throws, “No records found” as a user is unable to lodge a complaint in first place.

CVC has multiple times advised various government agencies to adopt IT and e-governance. However their own complaint management system does not set a good benchmark for other departments to follow.
 

Comments

 

Other News

Our MPs, without own views, are mere numbers

According to a recent news report published by a prominent national daily, some newly elected MLAs in West Bengal were being required by their leaders to sign an oath of allegiance to their political party. Whether this measure has been authorised by the party`s apex leadership or is more of a localised sh

Thailand to host 10th Eco-products International Fair 2016

To create awareness and address the challenges of achieving sustainable growth in its member countries across the Asia-Pacific region, the Asian Productivity Organization (APO) in collaboration with the Federation of Thai Industries (FTI), Ministry of Industry of Thailand, and Thailand Productivity Institu

India now classified as ‘lower-middle income’ country

For years, countries have been universally distinguished on economic nomenclatures of `developed` and `developing`. This classification was done on the basis of their prosperity and standard of living.  But in the recently published report on World Development Indicators 2016 by the World Ba

Draft bill calls for a law to deal with human trafficking

In an attempt to ensure that a trafficked victim does not face legal hassles once rescued, the ministry of women and child development (WCD) has released a draft ‘Trafficking of Persons (Prevention, Protection and Rehabilitation) Bill, 2016’. Union WCD minister Maneka Gandhi has said that the b

Are the weakest being ignored?

 Mahatma Gandhi once said, "A nation`s greatness is measured by how it treats its weakest members.” The National Social Assistance Programme (NSAP) of the ministry of rural development assists the weakest citizens of our country like the aged, widowed and differently abled persons living be

Does India needs stronger anti-trafficking laws?

Does India needs stronger anti-trafficking laws?

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter