In a step towards Telecom Reforms which aim to provide internet and tele connectivity for the marginalised section, the Department of Telecommunications, Ministry of Communications, Government of India, has issued a series of orders which begins with simplifying the KYC processes.

At present, a subscriber has to undergo the KYC process which entails a visit to the point of sale along with the original documents of identity and address as proof for obtaining a new mobile connection or conversion of mobile connection from prepaid to postpaid.

Online service delivery has become an acceptable norm in the recent past and most of the customer services are being offered through the internet with OTP authentication. Contactless services in the COVID era need to be promoted for subscriber convenience and also for ease of doing business. However, Customer consent has been made compulsory in case the Aadhaar is being used and demographic details are being obtained electronically from UIDAI.

DoT is now implementing contactless, customer-centric and secured KYC processes. Now Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections. Telecom Service Providers will be charged Rs 1 per customer authentication by the UIDAI. This is a complete paperless and digital process wherein the demographic details along with a picture of the customer is received online by the Telecom Service Providers (TSPs) from the UIDAI.

The Department is also providing a Self KYC process. In this process, the issuing of mobile connection to the customers is done through an App/Portal based online process wherein a customer can apply for mobile connection sitting at home/office and gets the SIM delivered at his doorstep using documents electronically verified by UIDAI or DigiLocker.

There is also OTP based conversion of mobile connection from prepaid to postpaid and vice-versa. The implementation of OTP based conversion process enables a subscriber to convert his mobile connection from Prepaid to Postpaid and vice-versa sitting at home/office via OTP based authentication.