99% complaints filed through Twitter resolved: BSNL

BSNL resolved 27,965 out of 27,988 grievances on Twitter with a resolution rate of 99.91 percent

GN Bureau | April 25, 2017


#PSU   #BSNL   #Manoj Sinha   #Twitter   #complaints  

 Twitter Sewa unveiled by the ministry of telecommunications last year to resolve users’ complaints through micro blogging site Twitter has yielded fruitful results by resolving 99 percent of the complaints.

 
According to BSNL data, as on April 15, 2017, it has received a total number of 27,988 complaints and has resolved 27,965 grievances with a resolution rate of 99.91 percent. Union minister Manoj Sinha, having twitter account @manojsinhabjp, has been regularly following up on the daily status reports on resolution of telecom and postal related complaints received through this platform.
 
In case of telecom, consumer complaints relate mainly to telephone bills, broadband connectivity, faulty connections, shifting of landline phones and wi-fi hotspots, while in the case of postal services complaints are mainly in the nature of slow delivery of articles containing PAN cards, Roll numbers, parcels, money orders and medicines. 
 
 

Comments

 

Other News

"TV not in business of news; it is in the business of polarisation”

Television news these days has a loose relationship with truth, says senior journalist, columnist and author Vir Sanghvi, adding that it is not telling the truth and polarising opinions. In a live webcast with Kailashnath Adhikari, MD, Governance Now, during the Visionary Talk series held by

How the colonial rulers combated “this insidious and growing danger” of dust and smoke

Dust and Smoke: Air Pollution and Colonial Urbanism: India, c. 1860-1940 By Awadhendra Sharan Orient BlackSwan, xxiv+320 pages, Rs 795 Air pollu

Unlocking the value of renewable energy assets through InVITs in India

India has been witnessing a sluggish demand growth for power amidst COVID-19. It has affected both thermal as well as renewable energy (RE) sector. While thermal sector (coal) plant load factor (PLF) is coming down continuously amidst no new generation building up, renewable energy held its ground through

“Proposed power amendments anti- people, favor licensees”

Maharashtra Veej Grahak Sanghatana, a state-level coordination committee of industrial associations and power consumers, has approached the state government for urgent intervention on key concerns after Maharashtra Electricity Regulatory Commission on December 9 published the draft of the MERC (Electricity

Uddhav inaugurates largest tunnel boring machine for Mumbai Coastal Road

Maharashtra chief minister Uddhav Thackeray has launched the largest tunnel boring machine (TBM) for the Mumbai Coastal Road project at Priyadarshini Park, in Malabar Hill area of South Mumbai. Called Mavala, the TBM having the largest diameter and the first of its size to be used in the cou

Beyond open defecation: Tackling solid waste management issues

Antony Waste Handling Cell (AWHC) has been offering its services in handling municipal solid waste (MSW) across India for the past 19 years. When AWHC made its initial public offer (IPO) during December 21-23, it was subscribed 15 times. Why the sudden interest in this IPO? Did the market rightly and exped

Visionary Talk with Vir Sanghvi On the future of News Journalism





Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter