99% complaints filed through Twitter resolved: BSNL -Governance Now

99% complaints filed through Twitter resolved: BSNL

BSNL resolved 27,965 out of 27,988 grievances on Twitter with a resolution rate of 99.91 percent

GN Bureau | April 25, 2017

#PSU #BSNL #Manoj Sinha #Twitter #complaints

Twitter Sewa unveiled by the ministry of telecommunications last year to resolve users’ complaints through micro blogging site Twitter has yielded fruitful results by resolving 99 percent of the complaints.

According to BSNL data, as on April 15, 2017, it has received a total number of 27,988 complaints and has resolved 27,965 grievances with a resolution rate of 99.91 percent. Union minister Manoj Sinha, having twitter account @manojsinhabjp, has been regularly following up on the daily status reports on resolution of telecom and postal related complaints received through this platform.

In case of telecom, consumer complaints relate mainly to telephone bills, broadband connectivity, faulty connections, shifting of landline phones and wi-fi hotspots, while in the case of postal services complaints are mainly in the nature of slow delivery of articles containing PAN cards, Roll numbers, parcels, money orders and medicines.

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