Customer satisfaction is not satisfactory even as millions are spent on internet and mobile networks
Prahlad Rao | March 3, 2015 | New Delhi
Before the telecom companies jump into spectrum auction from Wednesday (March 4) they should pay a visit to superstar Amitabh Bachchan. For that matter the government also should hear out Bachchan before releasing their spectrum.
One may ask what is the connection between Amitabh Bachchan and the spectrum? It is a valid query. Amithabh has a say in this auction of millions of rupees. He is a consumer and he is frustrated. He is helpless and cannot fight the government which allocates the spectrum that carries internet signals and the service providing telecom companies.
On Tuesday Amitabh Bachchan tweeted his helplessness and frustration.
T 1787 - Wanting to connect, but no .. net is so slow and inconsistent ! Most painful ! Changing regions, dongles .. nothing happens ! Arrgh— Amitabh Bachchan (@SrBachchan) March 3, 2015
If this is the plight of the celebrity superstar, we do not want to say much about the ordinary consumer of digital India.
Every year the government gets about ₹40,000 crore from telecom operators at current rate of growth and revenue is going to go up with March 4 auction. But neither the government nor the telecom companies, who make millions out of every connected Indian, are ignoring the consumer.
Like Amitabh millions of Indians experience signal problems, mobile call drops and frequent breakdown of internet broadband services (both wired and wi fi).
Meanwhile, finance minister Arun Jaitley is hoping to garner Rs42,865 crore from the spectrum auction in the 800, 900 and 1,800 megahertz bands scheduled and other communications services in 2015-16.
The telecom operators complain that the government is not releasing enough spectrum for sale, thereby jacking up prices as well as short-changing the consumer.
The Supreme Court meanwhile has stayed the actual possession of spectrum purchased through the bidding till its final orders on the subject.
Trai quality survey on customer satisfaction:
Voice your opinion on your service provider on Trai website:
More than three percent of medicines in India are ‘Not of Standard Quality’ (NSQ) and 0.0245 percent spurious, reveals a survey report on drugs quality by the ministry of health. The survey carried out by National Institute of Biologicals (NIB), Noida found that out of the
Bharat electronics limited (BEL) has launched a new weapon control system — Remote Controlled Weapon Station (RCWS) / Air Defence Weapon Station (ADWS) for 12.7 mm gun of MBT Arjun Mk II battle tank during recently concluded Aero India 2017 in Bengaluru. The new weapon control system
The Sasikala camp is in talks with the O Panneerselvam (OPS) faction and they are trying to win them over, says an AIADMK insider. Negotiation have started between the main AIADMK, which is with Sasikala, and the splinter group that is supporting former chief minister OPS. The party insider
On October 1 last year, Mehtab Alam Ansari, 30, who worked as a tailor in Delhi, had arrived in his village, Chepa Khurd in Barkagaon tehsil of Harazibagh district, to celebrate Eid with his family. That morning, he was nearing Dadi Kalan, a neighbouring village, to meet an acquaintance when he hea
State run enterprise oil and natural gas corporation limited (ONGC) has decided to invest Rs 7,327 crore to develop five projects to produce oil and gas. The decision was taken in its 290th board meeting held on February 23. The projects include development of R-Series fields, incl
The civic election results could well have long term implications in Maharashtra’s politics, with the Bharatiya Janata Party (BJP) doing dramatically well and the Shiv Sena failing to get a simple majority. The Shiv Sena won 84 seats, while the BJP bagged 82 seats. Th