Customer satisfaction is not satisfactory even as millions are spent on internet and mobile networks
Prahlad Rao | March 3, 2015 | New Delhi
Before the telecom companies jump into spectrum auction from Wednesday (March 4) they should pay a visit to superstar Amitabh Bachchan. For that matter the government also should hear out Bachchan before releasing their spectrum.
One may ask what is the connection between Amitabh Bachchan and the spectrum? It is a valid query. Amithabh has a say in this auction of millions of rupees. He is a consumer and he is frustrated. He is helpless and cannot fight the government which allocates the spectrum that carries internet signals and the service providing telecom companies.
On Tuesday Amitabh Bachchan tweeted his helplessness and frustration.
T 1787 - Wanting to connect, but no .. net is so slow and inconsistent ! Most painful ! Changing regions, dongles .. nothing happens ! Arrgh— Amitabh Bachchan (@SrBachchan) March 3, 2015
If this is the plight of the celebrity superstar, we do not want to say much about the ordinary consumer of digital India.
Every year the government gets about ₹40,000 crore from telecom operators at current rate of growth and revenue is going to go up with March 4 auction. But neither the government nor the telecom companies, who make millions out of every connected Indian, are ignoring the consumer.
Like Amitabh millions of Indians experience signal problems, mobile call drops and frequent breakdown of internet broadband services (both wired and wi fi).
Meanwhile, finance minister Arun Jaitley is hoping to garner Rs42,865 crore from the spectrum auction in the 800, 900 and 1,800 megahertz bands scheduled and other communications services in 2015-16.
The telecom operators complain that the government is not releasing enough spectrum for sale, thereby jacking up prices as well as short-changing the consumer.
The Supreme Court meanwhile has stayed the actual possession of spectrum purchased through the bidding till its final orders on the subject.
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