Any problem traveling in Indian railways? Browse the web and register complain

As a part of the complaint management system, railways launched an online portal and a mobile app for passengers to lodge complains and give suggestions

GN Bureau | March 3, 2015


#indian railways   #suresh prabhu   #indian railways complaint portal   #mobile app indian railways  

The railway ministry has launched a mobile phone application and one online portal to provide customers with "an effective forum to lodge complaints".

These two forums can be used by passengers to register complaints as well as give suggestions to improve the services. The ministry will go through the complaints and suggestions and changes will be incorporated if found suitable.

READ: Passengers get first class treatment

Union railway minister Suresh Prabhu, while launching the forums said, “There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints.”

Passengers can lodge their complaints and suggestions on the portal www.indianrailways.gov.in

The mobile application can be downloaded from the link www.coms.indianrailways.gov.in

The portal is currently available in English, however, it will soon be made available in Hindi and other regional languages also.

According to the railway minister, apart from registering the complaints, passengers can track the status of their already filed complaints.

After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.

One can also click image of whatever one wants to complain about and send it to the concerned authorities using this portal.

This service for passengers was announced as part of the complaint management system in the Rail Budget proposed last month.

Comments

 

Other News

Prime Minister launches Ayushman Bharat Health Infrastructure Mission

Prime Minister Narendra Modi launched PM Ayushman Bharat Health Infrastructure Mission.  The Prime Minister said that PM Ayushman Bharat Health Infrastructure Mission aims to tackle this deficiency. The aim is to strengthen the critical healthcare network from village to b

Piyush Goyal reviews Open Network for Digital Commerce

 The Union Minister of Commerce & Industry, Consumer Affairs & Food & Public Distribution and Textiles, Piyush Goyal reviewed the progress on Open Network for Digital Commerce (ONDC) initiative of DPIIT.  QCI has esta

CERT-In partners with the Common Vulnerabilities and Exposures Programme

To move a step further in the direction to strengthen trust in “Make in India” as well as to nurture responsible vulnerability research in the country, CERT-In has partnered with the Common Vulnerabilities and Exposures (CVE) Programme. 

Many roles of civil society during pandemic

The union government enforced a nationwide lockdown on March 25, 2020 to curb the spread of coronavirus as it was causing large-scale infection and disease. Challenges of pandemic management and levels of distress were revealed during this time. The fear of Covid spread like wildfire and a

Thackeray launches three fast-track DNA units under Nirbhaya scheme

Maharashtra chief minister Uddhav Thackeray has launched three state-of-the-art human DNA units under the Nirbhaya Scheme for efficiency in criminal investigations. A wildlife DNA unit in Nagpur makes Maharashtra the country’s first state to have a forensic testing lab for animals.  

How foreign policy has been Modi’s focus right from the start

The Midway Battle: Modi’s Roller-coaster Second Term By Gautam Chintamani Bloomsbury / 400 pages / Rs 699 Gautam Chintamani, a film historian and author, has penned an in-depth chronicle of prime minister Narendra Modi’s second

Visionary Talk with Dr Arvind Panagariya, Professor, Columbia University & Former VC, NITI Aayog



Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter