Any problem traveling in Indian railways? Browse the web and register complain

As a part of the complaint management system, railways launched an online portal and a mobile app for passengers to lodge complains and give suggestions

GN Bureau | March 3, 2015


#indian railways   #suresh prabhu   #indian railways complaint portal   #mobile app indian railways  

The railway ministry has launched a mobile phone application and one online portal to provide customers with "an effective forum to lodge complaints".

These two forums can be used by passengers to register complaints as well as give suggestions to improve the services. The ministry will go through the complaints and suggestions and changes will be incorporated if found suitable.

READ: Passengers get first class treatment

Union railway minister Suresh Prabhu, while launching the forums said, “There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints.”

Passengers can lodge their complaints and suggestions on the portal www.indianrailways.gov.in

The mobile application can be downloaded from the link www.coms.indianrailways.gov.in

The portal is currently available in English, however, it will soon be made available in Hindi and other regional languages also.

According to the railway minister, apart from registering the complaints, passengers can track the status of their already filed complaints.

After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.

One can also click image of whatever one wants to complain about and send it to the concerned authorities using this portal.

This service for passengers was announced as part of the complaint management system in the Rail Budget proposed last month.

Comments

 

Other News

Revadi, electoral reforms and fiscal responsibility

Revadi (sweetmeat) or more popular word, ‘freebies’, has been dominating headlines recently. A public interest litigation (PIL) has been filed in Supreme Court to bar all political parties from making such promises. In response, one leading political party, Aam Aadmi Party (AAP), has filed thei

Jal Jeevan Mission: 6.70 crore households provided with tap water connections

Since August 2019, Government of India, in partnership with States, is implementing Jal Jeevan Mission (JJM) to make provision of potable tap water supply every rural household by 2024. As many as 6.70 crore households have been provided with tap water connections in the 35 months, since Aug

Cloud inclusivity: Ensuring highly regulated organisations are ready for a cloud-first world

Over the last few years, cloud has been able to create a special place for itself amongst fast moving, competitive and growth-led organisations. As the technology became an imperative, it has undoubtedly created unique business opportunities and isbecoming an anchor for innovation for leading businesses gl

1.29 crore voters chose NOTA in five years

None-of-the-above, or NOTA – the option introduced for voters in 2013 when they don’t want to support any of the candidate – has made some progress. In the past five years, NOTA has secured 1,29,77,627 votes in state assembly elections and Lok Sabha election, according to an analysis by t

India committs to reduce Emissions Intensity of GDP by 45% by 2030

India stands committed to reduce Emissions Intensity of its GDP by 45 percent from the 2005 level by 2030 and achieve about 50 percent cumulative electric power installed capacity from non-fossil fuel-based energy resources by 2030. The country’s India’s updated Nationally Determined Contributi

5G spectrum auction grosses Rs. 1,50,173 crore

The government had put 72,098 MHz spectrum to auction, of which 51,236 MHz (71% of the total) has been sold with bid amounting to Rs. 1,50,173 crore. Adani Data Networks Ltd has obtained 400 MHz spectrum in mm wave band (26 GHz). Bharti Airtel Ltd has obtained 19,867.8 MHz in 900, 1800, 2100

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter