As a part of the complaint management system, railways launched an online portal and a mobile app for passengers to lodge complains and give suggestions
GN Bureau | March 3, 2015
The railway ministry has launched a mobile phone application and one online portal to provide customers with "an effective forum to lodge complaints".
These two forums can be used by passengers to register complaints as well as give suggestions to improve the services. The ministry will go through the complaints and suggestions and changes will be incorporated if found suitable.
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Union railway minister Suresh Prabhu, while launching the forums said, “There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints.”
Passengers can lodge their complaints and suggestions on the portal www.indianrailways.gov.in
The mobile application can be downloaded from the link www.coms.indianrailways.gov.in
The portal is currently available in English, however, it will soon be made available in Hindi and other regional languages also.
According to the railway minister, apart from registering the complaints, passengers can track the status of their already filed complaints.
After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.
One can also click image of whatever one wants to complain about and send it to the concerned authorities using this portal.
This service for passengers was announced as part of the complaint management system in the Rail Budget proposed last month.
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