Any problem traveling in Indian railways? Browse the web and register complain

As a part of the complaint management system, railways launched an online portal and a mobile app for passengers to lodge complains and give suggestions

GN Bureau | March 3, 2015


#indian railways   #suresh prabhu   #indian railways complaint portal   #mobile app indian railways  

The railway ministry has launched a mobile phone application and one online portal to provide customers with "an effective forum to lodge complaints".

These two forums can be used by passengers to register complaints as well as give suggestions to improve the services. The ministry will go through the complaints and suggestions and changes will be incorporated if found suitable.

READ: Passengers get first class treatment

Union railway minister Suresh Prabhu, while launching the forums said, “There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints.”

Passengers can lodge their complaints and suggestions on the portal www.indianrailways.gov.in

The mobile application can be downloaded from the link www.coms.indianrailways.gov.in

The portal is currently available in English, however, it will soon be made available in Hindi and other regional languages also.

According to the railway minister, apart from registering the complaints, passengers can track the status of their already filed complaints.

After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.

One can also click image of whatever one wants to complain about and send it to the concerned authorities using this portal.

This service for passengers was announced as part of the complaint management system in the Rail Budget proposed last month.

Comments

 

Other News

IRCTC listing still lingering despite clearance in 2017

Ministry of railways’ decision of holding the listing of Indian Railway Catering and Tourism Corporation (IRCTC) has exposed its seriousness in listing its public enterprises in stock exchanges. Although the decision was taken one year back, the national transporter does not have a com

Delhi crisis shows failure of governance, says ex Delhi chief secy

The tussle between the Aam Aadmi Party (AAP) and lieutenant governor of Delhi Anil Baijal has entered into its fourth day on Thursday. With no immediate solution to the ongoing ego-tussle, citizens are the mute sufferers.  Umesh Sehgal, former chief secretary of Delhi, feels that instead of

The steel frame in peril

As a nervous, young IAS aspirant in 1977, I remember being thrilled to see my name in the newspapers when the list of successful candidates was published. Indeed, I was hoping to be allotted my home state, Kerala, but knew that my rank in the exams did not make that possible. Yet, I cannot deny being a lit

Sitharaman unveils BEL’s 16 MW solar power plant

 A 16 MW grid-connected solar power plant set up by Bharat Electronics Limited (BEL) was unveiled by defence minister Nirmala Sitharaman at Heavy Vehicle Factory (HVF) in Avadi on June 8.   BEL is establishing energy security for the ordnance factory estates under the Viabil

Govt plans to install 300 mn tonnes of steel capacity by 2030, says steel minister

Chaudhary Birender Singh says SAIL is at par with any other international steel enterprise   Union minister of steel Chaudhary Birender Singh has said that SAIL is a major contributor of the country’s steel production industry and is foremost in terms of production tech

BHEL to set up two solar photovoltaic plants in Gujarat

 BHEL has bagged two orders, valued at Rs 125 crore, for setting up solar photovoltaic (SPV) power plants in Gujarat. Both the plants will be built at Gujarat Solar Park in Gujarat. The first order for setting up a 20 MW SPV power plant has been placed on BHEL by Gujarat Alkalies and Chemica

Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter