As a part of the complaint management system, railways launched an online portal and a mobile app for passengers to lodge complains and give suggestions
GN Bureau | March 3, 2015
The railway ministry has launched a mobile phone application and one online portal to provide customers with "an effective forum to lodge complaints".
These two forums can be used by passengers to register complaints as well as give suggestions to improve the services. The ministry will go through the complaints and suggestions and changes will be incorporated if found suitable.
READ: Passengers get first class treatment
Union railway minister Suresh Prabhu, while launching the forums said, “There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints.”
Passengers can lodge their complaints and suggestions on the portal www.indianrailways.gov.in
The mobile application can be downloaded from the link www.coms.indianrailways.gov.in
The portal is currently available in English, however, it will soon be made available in Hindi and other regional languages also.
According to the railway minister, apart from registering the complaints, passengers can track the status of their already filed complaints.
After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.
One can also click image of whatever one wants to complain about and send it to the concerned authorities using this portal.
This service for passengers was announced as part of the complaint management system in the Rail Budget proposed last month.
An underground rapper who grew up on Mumbai streets, Divine spins his music around his environment and poverty. His breakout single, ‘Meri Gully Mein’, along with fellow rapper Naezy caught Bollywood’s attention. The Hindi film ‘Gully Boy’ is inspired by their lives and gr
Anil Swarup, an IAS officer of Uttar Pradesh cadre who retired in 2018, is a model bureaucrat who retained his optimism right till the end of service and exemplified dedication and commitment. His excitement at the opportunities that a job in the IAS provided is evident on every page of his new book publis
The question of reform of the civil services has been debated extensively at all levels at least over the last five to six decades after independence. Indeed, it was soon perceived that the Indian Administrative Service (IAS) may not be well equipped to deal with the problems of an emerging developing coun
Shouting vengeance at all and sundry while wriggling out of holes of our own making seems to be our very special national characteristic. Some recent instances are illustrative of this attribute. A number of business tycoons with thousands of crores of unresolved debts have fled abroad with the government
The Central Bureau of Investigation (CBI) came into existence, based on a Resolution of the home ministry, dated April 1, 1963 – a sheer coincidence that it also happens to be April Fool’s day. Over the past few months, we have seen the CBI live up to its founding day with great zeal, being i
Gujarat was passing through a turbulent phase in the 1980s. The decade began middle class agitations against new reservation policies, and the caste friction turned communal under the watch of chief minister Madhavsinh Solanki, alienating majority of urban population on both counts. The ground was ripe for