Passengers get first class treatment

Many amenities in booking and food selection, especially for senior citizens

GN Bureau | February 26, 2015


#railways   #budget   #suresh prabhu   #passengers   #amenities   #tickets   #booking  

After computerization of ticket booking that was a big relief to passengers, railway minister Suresh Prabhu took another big leap in passengers’ amenities on Thursday.

These cover normal to differently abled passengers and may make travelling bit bearable as there are no new trains in the budget document. The commoner will be happy with better ticketing facilities like long duration booking and e-catering. The helpline number for any complaint is welcome move but its effectiveness will speak more.

READ:
Almighty Prabhu and five-point action plan to rescue the railways

Senior citizens:  Increased quota for lower berths for the elderly while middle bay of coaches will now be reserved for senior citizens and women. This will avoid unnecessary hassle faced by the elderly, who sometimes get upper berths which cannot be accessed by them. Online booking of wheelchair facility at stations for the invalid, senior citizens, disabled and pregnant women.

Ticket booking: From April, tickets can be booked four months in advance as against two months period in force now.  On unreserved tickets front the 'Operation Five Minutes' scheme allows booking in five minutes and also five minutes before the departure of the train through smart phones and debit cards.  Hand-held devices with Travelling Ticket Examiners (TTEs) will help in better ticketing at platforms and inside the train.

READ: No passenger fare hike,Prabhu gives ticket to amenities

SMS alerts: Introduction of an SMS alert service to inform passengers of updated arrival and departure times of trains will save time and money for passengers, especially in big cities.

Differently-abled friendly:  Concessional e-tickets for differently-abled  travellers after one-time registration. New coaches will be braile-enabled to help the visually-challenged passengers navigate.

Helpline: A 24X7 helpline number, 138, will become functional to attend to the problems of passengers on a real time basis. Passengers will be able to call up for complaints while on trains.

Booking of retiring rooms: Facility of self-operated lockers would also gradually be made available at stations.  Online booking of disposable bedrolls at select stations is being extended to all passengers through the IRCTC portal on a payment basis.

Other facilities for the passengers: Nine more high-speed trains, faster existing trains, Wi-Fi in 400 stations, user-friendly ladders to mount upper berths,  17,000 bio-toilets in trains, and cameras for safety of women travelers, coin vending machines and 'single destination teller' windows, lifts and escalators at major stations to concierge service at select stations on the anvil.

Comments

 

Other News

Modi wave, it seems, shows no signs of stopping

The voters’ trust in Brand Modi is not a short-term affair – if anything, it is only increasing, or so it seems going by the numbers exit polls have given after the Maharashtra and Haryana assembly elections. Predictions from three TV channels differ widely but each has the BJP/NDA in the top p

All you wanted to know about Maharashtra, Haryana elections

Fact Sheet: Maharashtra assembly elections * Date of polling: 21 October * Date of counting 24 October * Assembly Constituencies: 288 * 2014 results: The BJP contested 260 states, and won 122, with a voting percentage of

Manmohan Singh favours ‘time-tested measures’ for economy

The much hyped ‘double engine’ model of governance on which the BJP is seeking votes has utterly failed, and Mumbai and Maharashtra have had to face some of the worst effects of economic slowdown, former prime minister Manmohan Singh has said. A lot of problems facing Maharashtra

“If the oppn is weak you can’t blame the govt for that”

A three-term Rajya Sabha member, Sanjay Raut is the Shiv Sena spokesperson and its voice in parliament. He is also the executive editor of Marathi newspaper Samana, started by Shiv Sena founder Bal Thackeray. Raut spoke with Geetanjali Minhas on his party’s seat-sharing agreement

Ashish Shelar of BJP says, “We are very confident of victory”

Ashish Shelar, 47, was the president of the Mumbai city unit of the BJP, before he became the minister of school education, sports and youth welfare in the Maharashta government this year. He has represented the Vandre West constituency in the state assembly and seeking re-election. In a chat with

Nobel for economics goes to `global fight against poverty`

The Nobel Prize in economics for 2019 goes to Abhijit Banerjee, Esther Duflo and Michael Kremer "for their experimental approach to alleviating global poverty." The prize, known as “The Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel”, was announc



Archives

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter