No compensation for call drop, SC rules

TRAI had earlier directed mobile operators to pay Rs 1 compensation for each call drop to consumers

GN Bureau | May 11, 2016


#TRAI   #Call Drops   #Supreme Court   #Telecom Operators   #Telecom Industry  


Supreme Court on Wednesday ruled that telecom operators do not need to compensate its users on every call drop.

The apex court has ruled against Telecom Regulatory Authority of India (TRAI), which had directed mobile operators to pay Rs 1 compensation for each call drop to consumers. This order had come after the rate of call drops across the country had crossed the 2 percent – benchmark set up by the regulatory body.

The TRAI order was challenged by telecom industry in Delhi high court where they lost the argument. However, the operators moved the apex court.

The industry had argued that compensating the users will not address the problem of call drops. It felt that , compensating for every call drop was not fair as there are different reasons for the mobile call to get snapped in the middle of a conversation. One of the reasons, the industry said, was the arbitrary sealing of mobile towers by municipal authorities.

It also felt that call drop was due to technology transition that the department of telecommunication [DoT] had failed to handle properly.

TRAI, on the other hand, maintained that the call drop was because of poor investment by operators on infrastructure.

Details of the Supreme court judgement are yet to be made public

Comments

 

Other News

“Game” of cricket: Governance lessons from India’s favourite sport

India’s cricket journey is more than a record of sporting triumphs; it is a live case study in strategy, incentives, and equilibrium: the very foundations of Game Theory. As India prepares for its eight-match white-ball series against Australia, the world’s most-watched rivalry will again unfol

In this year of extreme rainfall, climate change has amplified deluge

Southwest Monsoon 2025 recently concluded with ‘above-normal’ rainfall to the tune of 108% of the long-period average (LPA). This is second consecutive year in the last decade to record above normal rains. Climate change has a critical role in driving the rainfall on the higher side, according

This Diwali, as we clean our homes, let`s clean our digital lives too

Every year, as Diwali approaches, I begin my annual ritual of cleaning – opening drawers, cupboards, and those mysterious “boxes of everything” we all seem to have. It starts as an act of tidying up, but it always turns into a little journey of rediscovery. Among the old receipts and forg

Sea leave rise: Multi-level adaptive governance needed to meet the challenge

By the end of this century, global sea levels may rise by more than 1 metre, and the mean sea level rise is expected to increase by 180 mm. Climate change is one of the gravest issues before us and one of the most pressing issues linked to the climate change is the sea level rise. The coastal communities a

Rethinking the funder-practitioner relationship in capacity development

The Human Capacity Development landscape in the social development context has evolved significantly over the years. From the more simplistic term “training,” it has now developed into a much more nuanced concept, “Competency-Based Capacity Building” (CBCB). Yet, one question persis

The economics of smart cities

Imagine a city where trash isn’t trash, energy isn’t wasted, and economic prosperity isn’t achieved at the cost of human wellbeing. A city where every rupee invested in infrastructure yields returns not just in roads and buildings, but in health, jobs, equality, and dignity. Smart city pr

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now





Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter