Trai goes for call drop penalty, telcos see technical challenge ahead

Call drop threshold fixed with mobile companies being asked to file regular report

taru

Taru Bhatia | October 16, 2015 | New Delhi


#airtel   #idea cellular   #mobile   #cell tower   #trai   #call drop  

Holding telecom operators responsible for poor service quality, TRAI has today issued ninth amendment to the telecom consumers’ protection regulations, 2012, mandating the TSPs to provide compensation to their consumers for call drops.   

The compensation process will be effective from January 2016.   

“Call drop represents the service provider’s inability to maintain a call once it has been correctly established i.e. calls dropped or interrupted prior to their normal completion by the user, the cause of the early termination being within the service provider’s network,” said the regulator in the notice.

Reacting to the notice, Rajan Matthew, director, cellular operators association of India, said, “We are very disappointed with the ruling. We do not believe that it will address the problem of call drop. It will probably lead to increase customer dissatisfaction because implementation could be a significant challenge.”

Forming a mechanism to provide relief to consumers, the regulator has put mandatory steps for the TSPs to follow in case of call drop. “Credit the account of the calling consumer by one rupee; however such credit in the account of the calling consumer shall be limited to three dropped calls in a day,” said the notice.

It further said the TSPs have to send a message through SMS or USSD to the calling consumer within four hours of the occurrence of call drop and the details of amount credited in his account. For postpaid users, details of the credit in the next bill should be provided, the notice said.

As the issue call drop gained momentum in the past few months, several interactions were held  between the operators, regulator and telecom ministry. While the regulator and DoT blamed operators for not investing much in infrastructure, the operators stated lack of spectrum and difficulty in getting permits for installing cell towers as causes behind the problem.   

The regulatory body considers a benchmark rate of 2 percent and 3 percent (worst affected cell) as a call drop rate threshold for each telecom service provider in each circle and publishes data in the quality of service chapter of the sector's quarterly performance report.

Analysts said TRAI's missive would hit profitability of telecom companies as the maximum allowed compensation of Rs 90 per user per month was almost at the lower end of the monthly average revenue per user (ARPU) they make from voice services they offer.

CDMA telecom body AUSPI's Ashok Sud told a TV channel that measuring dropped calls will be a technical challenge and that there will always be some amount of dropped calls on a mobile network. "The regulator itself defines the limit of normal level of dropped calls at 2 percent. A charge should be levied only if the number of dropped calls crosses this threshold," he said. He said telcos will come together and discuss whether they want to contest the ruling.

Meanwhile, shares of Bharti Airtel and Idea Cellular dropped 2.3 percent and 2.6 percent after the news came out.

Comments

 

Other News

Hydro engineering college to come up in Himachal

 Prime Minister Narendra Modi has laid the foundation stone of hydro engineering college at Bilaspur in Himachal Pradesh. The college, being set up by National Thermal Power Corporation (NTPC) and NHPC, will provide B Tech courses in mechanical, electrical, civil and computer science discipl

BHEL commissions 3MW solar plant in Dadra & Nagar Haveli

 Bharat Heavy Electricals Limited has commissioned a three Mega Watt solar photo voltaic power plant in Dadra and Nagar Haveli.  BHEL executed this project on a turnkey basis for Dadra and Nagar Haveli power distribution corporation limited at Velugam.   It

Back to the drawing board: Kejriwal

Time to go back to the drawing board, said Delhi chief minister and Aam Aadmi Party leader Arvind Kejriwal on Saturday, days after his party failed to make its mark in the Delhi civic elections.   In a message, Kejriwal said that in the last 2 days, I spoke to many vo

Grasp the nettle by taxing rich farmers

  The tax net needs to be expanded and the rich farmers must pay up their taxes. This week saw quite a bit of going back and forth over this prickly issue after Niti Aayog member Bibek Debroy batted for taxing agricultural income.   Niti Aayog vice chairman A

Attention to NTDs, dream of an equal, accessible internet and the struggles of CIC

  A giant yellow inflatable schistosomiasis worm, with ‘Making Schistory’ printed on it, floated on Lake Geneva, marking the five years since the London Declaration on neglected tropical diseases (NTDs). Though in 2015 about 1.59 billion people received treatment for at least

BBNL, BSNL to provide broadband connectivity to 1.3 lakh rural post offices

In order to provide broadband connectivity of BharatNet to post offices in rural areas, Bharat Broadband Network Limited (BBNL), department of posts and Bharat Sanchar Nigam Limited (BSNL) have signed a tripartite agreement.   The agreement is the first tri-partite MoU which



Video

शहीदों के लिए आगे आये आईएएस अफसर

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter