Mumbai airport a high-flier in international rankings

Ranks as India's best and amongst global top five

trithesh

Trithesh Nandan | July 28, 2010


Mumbai International Airport
Mumbai International Airport

At a time when most Indian cities are being damned for infrastructural problems, this comes as a much-needed cheer . With a handling capacity of 1.5 crore to 2.5 crore passengers per year, Mumbai’s airport - Chhatrapati Shivaji International Airport (CSIA) has been ranked as the 4th best airport in the world and best in India. The rankings were announced by the Airport Council International (ACI) -  an independent global agency that conducts quality audits on airports

Mumbai’s airport scored 4.34 out of five for 'overall satisfaction' by the ACI for the second quarter of 2010 - an improvement over a first-quarter score of 4.20.

Seoul's Gimpo International Airport, Vancouver and Taipei airport in Taiwan were ranked higher than the Mumbai airport

The survey is based on data collected by randomly asking questions to 1,500 passengers to know the conditions of an airport overall quality. The questions which were asked include services from the airport staff, rates offered by the retail stores and connectivity within terminals.

The CSIA scored high on the airport service efficiency, nature and quality of services available, connectivity (how well connected the check-in, boarding area etc are), value for money (retail outlets), staff helpfulness, etc.

The survey considered 146 airports around the world for the rankings.

“To be rated as the best airport in India, amongst those handling above 15 million passengers per annum, reinforces our commitment to maintain high service standards and provide the best experience to passengers. It is very gratifying to note that MIAL’s efforts in improving service quality at CSIA have  been widely recognized by passengers, given the extremely challenging operating environment that we work in.” Krishna Reddy, chairman of the Mumbai International Airport said.

See our Think Tank section for the complete report.

Comments

 

Other News

Caring for cancer patients: the expanded network of facilities

Health is a State subject, and the primary responsibility for providing healthcare services, including cancer care, rests with the respective state governments. However, the Department of Health and Family Welfare provides technical and financial support to States and Union Territories across the country

Capabilities, aspirations of India’s youth limitless: Modi

The capabilities and aspirations of India’s youth are limitless, prime minister Narendra Modi said in his remarks to the media at the start of monsoon session of the parliament on Monday.  "In the past month, the country has achieved many milestones, filling citiz

India gets the first hydrogen train

Prime minister Narendra Modi on Friday laid the foundation stone and dedicated to the nation various development projects worth around ₹14,700 crore in Jind, Haryana.   The PM positioned the city as a shining reflection of the good governance model. Emphasizing that the entire Haryana

Climate change is stealing sleep

Climate change has at least doubled the temperature-related sleep loss across 1,338 major cities worldwide over the past five decades, highlighting an emerging but often overlooked public health consequence of rising global temperatures. A new study by Climate Central estimates that between 2020 and

Cabinet approves Mobile Phone Manufacturing Scheme

The union cabinet chaired by PM Narendra Modi has approved the Mobile Phone Manufacturing Scheme (MPMS) with a budgetary outlay of Rs 62,500 crore. It aims to further scale up the production, deepen domestic value addition, strengthen supply chain resilience, enhance global competitiveness. It

Building infrastructure is only half the job

Recent stories of stolen railway wires, disappearing communication towers and missing public infrastructure are often treated as bizarre law-and-order failures of India. Yet they raise a more fundamental question. Why does the State often discover the disappearance of a public asset only after it has alrea

Upcoming Conferences





Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter