Assam needs to expedite the pace of public service delivery by simplifying administrative procedures, the World Bank (WB) has told the state government.  

In a meeting with state chief minister Tarun Gogoi, a four-member WB delegation led by Grace Morgan discussed issues regarding administrative reforms and capacity building, according to a report in Business Line. 

The report carried an official statement released by the state authorities. “In course of the discussions, Morgan underscored the need for speeding up the public service delivery mechanism by simplifying the process to make it hassle-free. Gogoi pointed out to the World Bank team that emphasis has to be given on information technology as well as development of manpower,” the statement said.

During the discussion, the two parties also deliberated on electronification of the administrative system, e-district programmes and electronic delivery “to make the public service delivery system smooth and effective", the report said.