This call centre employs people with disabilities -Governance Now

This call centre employs people with disabilities

Teamlease's HR call centre in Bangalore, providing opportunities to differently abled

PTI | December 20, 2010

It can be passed off as another call centre in Bangalore but for some key roles being handled by people with disabilities.

Out of the 80-odd employees at staffing services firm TeamLease's HR call centre, as many as ten people have disabilities varying from hearing impairment to vision problems.

Those with disabilities are working in different critical segments including human resources.

"Rather than feeling left out, these employees are enjoying their work. They are more committed and are also more productive. Moreover, they don't need extra attention," TeamLease Services' Vice President (Central Customer Service) Suman Srinidhi told PTI.

The call centre, which operates six days a week, caters to prospective employees, employers and existing clients.

According to Srinidhi, there are people with hearing impairment, low vision and physical disability.

Satish Mon, who has hearing and vision problems, is working as an HR Coordinator. He said the work atmosphere at the call centre is very friendly.

"For example, initially the hearing impaired members in the team were hired to do data entry. But when they were discovered to be good at analytical skills, they were moved to more critical process of answering payroll queries," Satish Mon said in an e-mail response.

In the age group of mid-20s to 30s, the people with disabilities were hired after aptitude test and typing speed, among others.

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