ICICI sees internet overtaking branch banking channel

Chanda Kochhar asserts internet will become the most used medium for transactions

PTI | August 24, 2012



The country's third largest lender by assets, ICICI Bank on Thursday said internet-based transactions have grown to constitute a third of its total and the segment may grow to become the largest channel in future.

"More than one third of our transactions take place through internet, making it the second most used medium. With the increase in internet usage, it may also grow to occupy the number one position," the bank's chief executive and managing director Chanda Kochhar told reporters in Mumbai.

She said handheld devices like mobile phones and tablets segment, which is growing at over 100 percent every year as compared to the 20 percent growth in desktops, will help drive this growth.

The bank, the country's largest private sector lender, on Thursday launched a slew of products like an electronic branch which will do all the operations of a branch across the clock, tablet-based banking which will fasten account opening, a better point of sale terminal which can conduct a host of transactions and an e-locker for storing important documents.

Kocchar said the bank wants to "democratise" the use of technology through the launch of the products so that customers outside the realm of technology can also enjoy the fruits of technology.

The bank has already made 25 electronic branches operational in 18 locations in tier-I and II cities across the country and has launched its e-locker initiative servicing 1,000 customers.

It has already deployed 2,000 tablets as part of its "Tab Banking" initiative across eight centres in the country, she said.

Kochhar, however, refused to share investment details or the cost benefits accruing out of the initiative.

"Customers are seeking enhanced convenience and time has also become of essence. We have studied customer requirements and launched the products which will help customers," Kochhar said.

Comments

 

Other News

India faces critical shortage of skin donors amid rising burn cases

India reports nearly 70 lakh burn injury cases every year, resulting in approximately 1.4 lakh deaths annually. Experts estimate that up to 50% of these lives could be saved with adequate access to skin donations.   A significant concern is that around 70% of burn victims fall wi

Not just politics, let`s discuss policies too

Why public policy matters Most days, India`s loudest debates stop at the ballot box. We can name every major leader and recall every campaign slogan. Still, far fewer of us can explain why a widow`s pension is delayed or how a government school`s budget is actually approved. That

When algorithms decide and children die

The images have not left me, of dead and wounded children being carried in the arms of the medics and relatives to the ambulances and hospitals. On February 28, at the start of Operation Epic Fury, cruise missiles struck the Shajareh Tayyebeh school – officially named a girls’ school, in Minab,

The economics of representation: Why women in power matter

India’s democracy has grown in scale, but not quite in balance. Women today are active participants in elections, influencing outcomes in ways that were not as visible earlier. Yet their presence in legislative institutions continues to lag behind. The Nari Shakti Vandan Adhiniyam was meant to addres

India will be powerful, not aggressive: Bhaiyyaji

India is poised to emerge as a global power but will remain rooted in its civilisational ethos of non-aggression and harmony, former RSS General Secretary Suresh `Bhaiyyaji` Joshi has said.   He was speaking at the launch of “Rashtrabhav,” a book by Ravindra Sathe

AI: Code, Control, Conquer

India today stands at a critical juncture in the area of artificial intelligence. While the country is among the fastest adopters of AI in the world, it remains heavily reliant on technologies developed elsewhere. This paradox, experts warn, cannot persist if India seeks technological sovereignty.


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter