Over 10,700 calls on national consumer helpline in May -Governance Now

Over 10,700 calls on national consumer helpline in May

19 per cent of calls relate to "products" sector followed by telecom, insurance, banking and LPG

PTI | June 23, 2011

The national consumer helpline received over 10,700 calls during May this year, an indication of growing popularity of the consumer right protection service.

In addition to these telephonic calls/complaints, 383 complaints were also received through online complaint system on NCH website, a Consumer Affairs ministry statement said on Wednesday. The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan, the statement said giving break up of the calls.

Of the total calls/complaints, 19 per cent relate to "products" sector followed by telecom, insurance, banking and LPG, the statement added.
As per the feedback received from the callers, 323 complaints were resolved, the statement added.

The national consumer helpline project,established in collaboration with Delhi University and Department of Commerce, was launched in 2005. Consumers from across the country can access the toll free telephone no 1800-11-4000 and seek telephonic counselling for consumer related problems.

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