Railways to roll out new e-ticketing service -Governance Now

Railways to roll out new e-ticketing service

A maximum of eight transaction per user ID per month will be allowed in the beginning

PTI | July 6, 2011

Indian Railways is all set to roll out its own e-ticketing service, which will have no room for travel agents and will be reserved for individual users.

"Unlike the e-ticketing service of IRCTC, the new service by Indian Railway will have no role of travel agents and commercial organisations. Only individual users will be allowed to book on the portal," said a Railway official.

Travel agents in the IRCTC service have been accused of blocking tickets to sell them at a premium. Public resentment has also led the railways to bar travel agents from booking tatkal tickets during peak hours on the IRCTC portal.

Under the new railway e-ticketing service, individual customers would need to register themselves for the first time for availing the services. The registration will be free of charge.

A maximum of eight transaction per user ID per month will be allowed in the beginning, the official said, adding, the service charges levied will be Rs five per ticket for sleeper class and Rs 10 per ticket for all other classes.

IRCTC charges Rs 10 per ticket for sleeper class and Rs 20 per ticket for all other classes. The new service will be available on its web portal www.indianrailways.gov.in.

Its launch will be announced after necessary clearance for payment gateway transaction, the official said. The service will be available from 0030 hrs to 2330 hrs.

"The project was sanctioned with a view to consolidate all the services and information on a single window interface for public," the official said.

He said the service will provide passengers another avenue to book tickets, while easing the pressure from the IRCTC website considerably.

On offer is also a service for booking tickets on the mobile platform. Customers desirous of utilising the facility and having Internet facilities will have to download mobile ticketing application on mobile phones from Indian Railway's website, the official said.

Tracking facility for freight trains running and parcel status by customers would be among a host of other features that the portal is expected to introduce shortly.

Comments

Other News

Maharashtra adopts hybrid model for Census 2026 data collection

The government has initiated preparations for Census 2026 in Maharashtra, introducing a hybrid approach that combines optional self-enumeration with comprehensive door-to-door data collection to ensure complete coverage across the state. According to senior officials, the Self-

What the nine Indian Nobel winners have in common

A Touch Of Genius: The Wisdom of India’s Nobel Laureates Edited by Rudrangshu Mukherjee Aleph Books, Rs 1499, 848 pages

Income Tax dept holds Ghatkopar Outreach on new IT Act

The Income Tax Department organised an outreach programme in Ghatkopar, Mumbai, to raise awareness about the key features of the Income Tax Act, 2025, effective April 1, 2026. The initiative is part of a nationwide effort to promote taxpayer awareness, simplify compliance, and strengthen a transparent, eff

Making AI work where governance is closest to people

India’s next governance leap may not solely come from digitisation. It will come from making public systems more intelligent, more adaptive, and more responsive to the dynamics at the grassroots. That opportunity is especially significant at the panchayat level, where governance is not an abstract po

Borrowing troubles: How small loans are quietly trapping youth

A silent crisis is playing out in the pocket of young India, not in stock markets or government treasuries, but in smartphones of college students and first-jobbers who clicked on the Apply Now button without reading the small print. A decade ago, to take a loan, you had to do some paperwor