IVR avatar for MCD's gov2.0 from Wednesday

Civic agency ties up with Gramvaani for delivering sanitation services trough IVR and Facebook

GN Bureau | March 28, 2011



Come Wednesday, Delhites can call on a MCD hotline to register complaints regarding overflowing garbage dumps in their localities. The civic agency is collaborating with Gramvaani - a community media enterprise based out of IIT-Delhi - to use interactive voice response system (IVRS) for ensuring immediate action on garbage collection.

The IVRS will be integrated with MCD's Facebook page (being used for the delivery of the same service) to retain transparency while boosting accesibility.

The idea for the integrated interface for sanitation services was germinated at the Gov2.in forum when Vidya Venkat of Gramvaani met Anita and Sanjay Bhargava of Let's do it Delhi. The Bhargavas had set up the Facebook page for MCD earlier. After a discussion at a workshop at the event, Gramvaani and Let's do it Delhi got together to work on developing the IVRS-FB interface for constituents of the civic agency.

Comments

 

Other News

How Rafi, Raj Kapoor helped pave the way for a great uranium deal

There`s a certain moment in diplomacy that`s too personal to be captured in a communiqué, too small to make the front page, but more revealing than the front page. This week, prime minister Narendra Modi reached Tashkent and, amid the pomp of state visits, managed to evoke the old Bollywood tunes

Distinguishing Fish 1 and Fish 2: The pragmatism behind India’s WTO ratification

 India became the 123rd WTO member to ratify the multilateral Agreement on Fisheries subsidies (AoFS) when it deposited the Instrument of Acceptance for Phase 1 on July 20, 2026. The ratification is restricted to disciplining Illegal, Unreported and Unregulated fishing (IUU), protection for overfished

The 7% growth problem: Why the next 7% will be harder

India has become accustomed to hearing the 7% growth number. It is now less a milestone than an expectation. Yet the paradox is becoming clearer: maintaining 7% growth may be considerably harder than achieving it once. India’s real GDP grew 7.7% in FY2025–26, following growth of 6.5% in FY202

The Constitution cannot be altered: Justice Abhay Oka

Justice Abhay Oka, who retired from the Supreme Court in May 2025, has said that the Constitution of India cannot be altered. Explaining the landmark Kesavananda Bharati judgment (1973) on the basic structure of the Constitution, he said, “This is one judgment that has saved democracy in India.&rdq

How the flora and fauna evolved in the Indian subcontinent

Mammals of India  By A.J.T. Johnsingh and P.O. Nameer HarperCollins India in association with Bombay Natural History Society  

India`s renewable race is moving beyond megawatts

When Shell bought Sprng Energy in 2022, India`s renewable energy market appeared to offer precisely what global energy majors were seeking: scale, growth and a place in one of the world`s largest energy transitions. Four years later, Shell is selling the same business to Aditya Birla Group for an enterpris

Upcoming Conferences



-->

Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter