“Why do I never get my letters on time? Why???????” was the first tweet that Bangalore based Rahil Arora wrote to postofficeindia, the twitter account of Department of Posts. The Department assured Rahil that they will resolve the issue, and tweeted back, “ Send in your address, Poet! Will try to sort out the problem.”

The Department already has over 548 followers and has been listed 16 times on its twitter account PostOfficeIndia. The number is fast increasing after the press reports of the twitter account were published by the Deccan Herald and the Hindu.

The postal department has already started to use the medium for announcements like the one which mentioned, “Striving to serve you better! India Post inducts electronic handheld devices to improve postal delivery at Agripada in Mumbai.”

The citizens are also keen to help the department. Amit Kamath alerted the Department on the Deccan Herald story on PostOfficeIndia on the website of the newspaper.

Interactions that is happening between users and the department using the social media site  twitter lays the foundation of Government 2.0 in India. Hope other Departments may follow!