Dubai Government becomes First paperless Government in the World

The Government of Dubai implemented the paperless strategy in five phases. Each of the phases encompassed a different group of the government’s entities. By the end of the fifth phase, all the 45 government entities were covered under the strategy. These entities provide over 1,800 digital services and more than 10,500 key transactions.

GN Bureau | December 15, 2021


#Paperless; Dubai Government;  

 In an announcement made by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, the Crown Prince of The United Arab Emirates announced that Dubai is the first government in the world to convert into 100 percent paperless. He also highlighted that the Dubai government is able to clock in a savings of 1.3 billion Dirham (the US $350 million) and 14-million-man hours due to digital operations.

A comprehensive digital government services platform manages all the internal and external transactions and procedures of the Government of Dubai making it completely paperless.

In a statement, the Crown Prince asserted, “The achievement of this target marks the beginning of a new stage in Dubai’s journey to digitize life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future.” Reinforcing the status of world-leading digital capital, the achievement of becoming 100 percent paperless poses Dubai as a role model in designing government operations and services that are citizen-centric and enhance customer experience, he added.

He further highlighted that the Government of Dubai is planning to implement advanced strategies in the next five years to create and optimize digital life in the city.

The Government of Dubai implemented the paperless strategy in five phases. Each of the phases encompassed a different group of the government’s entities. By the end of the fifth phase, all the 45 government entities were covered under the strategy. These entities provide over 1,800 digital services and more than 10,500 key transactions.

As per the statement, the entities’ collaboration and integration enabled the automation of processes and services extended to customers. This brought down paper consumption by over 336 million papers. Further, digitalisation will also help provide exceptional experiences for residents through the DubaiNow application, which allows access to over 130 smart city services in 12 major categories, the statement added.

The developed countries including the US, UK, Canada, and countries in Europe are looking forward to digitalisation of their government operations on a large scale. On the contrary, critics have raised alerts on vulnerability of digital assets, operations and data to cyberattacks. 

Comments

 

Other News

Beyond participation: Why Indian women need economic justice

India pronounced its commitment to gender equality, decent work and inclusive participation in economic, political and social spheres for women. While the rhetoric of progress fills the air, the lived reality for millions of women in India paints a starkly different picture. Despite carrying a heavy worklo

NSE ranks 4th globally in IPO fundraising

The National Stock Exchange of India (NSE) has emerged as the fourth largest exchange in the world in terms of IPO fundraising during the first half of calendar year 2025 (H1CY25), according to data from S&P Global Market Intelligence. Between January and June 2025, the NSE raised $5.51

On World Youth Skills Day, let’s ask: What will it take to retain Gen Z?

On World Youth Skills Day, observed every year on July 15, we’re reminded that the future of any economy depends on how well it invests in its youth. In India, where over half the population is under 30, the question of youth skills is not just about employment, it’s about meaning, wellbeing, a

Modi’s Ghana, Namibia visit a transformative chapter in India-Africa ties

Prime minister Narendra Modi last week completed a visit to five countries of Global South: Ghana, Trinidad & Tobago, Argentina, Brazil and Namibia. The objective was to reignite old existing partnerships and to project India’s leadership and influence in the Global South community. 

MoEFCC and CAQM launch ‘The Breath of Change’

To tackle air pollution in Delhi-NCR through public participation and creative engagement, the Ministry of Environment, Forest and Climate Change (MoEFCC) and the Commission for Air Quality Management (CAQM) have jointly launched a strategic communication campaign titled The Breath of Change.

India well on way to becoming a global IP powerhouse

Intellectual Property (IP) has evolved into a critical component of innovation and global competitiveness in India’s economy. As businesses pivot toward intangible assets like data, algorithms and branding, IP protection is no longer a matter of formality—it is a strategic imperative. The last

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now





Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter