After several reports of poor quality of food being served to passengers surfaced recently, IRCTC has launched a live streaming mechanism to enable people view real time food preparations and packaging process at various IRCTC base kitchens across the country.

Chairman of the railway board Ashwani Lohani has inaugurated the live streaming of base kitchens into the public domain on IRCTC’s website which can be accessed by anyone by hitting the gallery link.

Indian Railways has drawn extensive criticism in the recent past for ignoring poor quality of food, particularly those prepared and sold at the stations. 

In order to improve its image among the people, IRCTC recently had launched an Artificial Intelligence (AI) tool that uses CCTV footage to detect anomalies in hygiene level and communicates to various concerned individuals to take regulatory action. It was developed in association with an AI and vision computing company, Wobot.

IRCTC says that the live streaming will go a long way in increasing transparency and public confidence in the quality of food cooked at the base kitchens.

Lohani reviewed food preparation at the IRCTC’s mechanised central kitchen at Noida which serves 10,000 meals a day for 17 Rajdhani, Shatabdi and Duronto trains departing from New Delhi based stations. He appreciated the scale of operations at the kitchen and said the existence of a dedicated food testing lab is a unique feature of IRCTC’s catering operations for Indian Railways.