Governance Now Masterminds

Delhi traffic app to reduce commuters' woe

‘Lost app’ launched by the police in March has also been integrated with the new app

pragya

Praggya Guptaa | May 9, 2014



Often commuters or tourists in Delhi fall prey to auto or taxi drivers asking for irregular fare that is too high in respect to metered charges. To remove the inconvenience of travelers, the Delhi traffic police has launched an app—titled ‘Delhi traffic police’—which let users calculate fares for auto-rickshaws and taxis. It will tell the commuters about the fare for the shortest route. The app was launched by Najeeb Jung, LG, Delhi.

The traffic police has also launched an upgraded responsive website for smart phones.

The portal has better navigation facilities. The mobile app offers traffic alerts, reporting of faulty signals, information about towed vehicles and complaints against misbehavior. Complaints related to faulty meter, wrong and dangerous driving and driver’s refusal to take commuters to the destination can also be filled through the app.

“Our objective is to make it convenient for people of Delhi to interact with Delhi Police,” said BS Bassi, commissioner, Delhi police.

The ‘lost app’ launched by the Delhi police in March for lodging complaint related to missing items has also been integrated with the Delhi traffic police app. Bassi told Governance Now that around 50,000 people have lodged complaint related to missing items within 68 days of launch. “The app will provide convenience to people. It will keep more than 4 Lakh people (who at present have to the police in person to file complaints) away from police station in a year as the awareness grows,” added Bassi.

The Delhi traffic police app and upgraded website have been developed by two private companies Coral Telecom and Detecvision in an around three month’s time. The police has spent around Rs 5-6 lakh in the app development.

On how secured is the mobile app, Anil Shukla, additional commissioner of police, Delhi said, “To ensure security we will continue the regular audits of the app to keep our self safe from cyber attacks.”

 
“We will go on expanding our interaction with public.  More than will take it to other aspect of policing too such as local policing, licensing and we will extend it to wherever the interaction is possible electronically,” Bassi said.

The app is available for Android platform and will be available for iOS in a week’s time. The Windows version of the app will be launched later. The cops said that new features will be added to the app in the future.
 

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