MTNL performs worst in Mumbai, registers 42.92 percent of call drop -Governance Now

MTNL performs worst in Mumbai, registers 42.92 percent of call drop

A quality test drive by TRAI also found none of the service providers, except Airtel, to meet the standard call drop rate

GN Bureau | June 21, 2016

#MTNL #TRAI #call drop #Mumbai

Telecom regulatory authority of India (TRAI), in its quality test drive in Mumbai, has found that users of state-run telecom operator MTNL are experiencing worst telecom service in the area. During the independent auditing drive conducted by TRAI from May 10 to May 13, MTNL registered 42.92 percent of dropped call rate on its 3G network.

On the 2G network, the telecom operator had 17.93 percent of dropped call rate. The drive was conducted over a distance of 580 km.

The quality of MTNL service in Mumbai has only worsened. In January, the state-run operator registered dropped call rates at 15.58 percent and 13.04 percent on its 3G and 2G networks, respectively.

Earlier, TRAI conducted a similar test drive in Bhopal between May 3 and May 5 wherein it found that state-run BSNL’s call drop rate to be at 12.38 percent on its 2G network and 22.17 percent on its 3G network.

As per TRAI, permissible rate of dropped call should not be more than two percent.

Other telecom operators offering their services in the region include Airtel, Aircel, Idea, Vodafone, Reliance and TATA. None of the other service providers registered double-digit increase in dropped call rate. However, except Airtel, all service providers failed to meet the standard rate.

TRAI is now planning to approach department of telecommunications headed by Ravi Shankar Prasad for setting up an ombudsman to resolve consumer complaints against the poor performing operators.

Comments

Other News

Before India voted, the framers worried about the referee

“We are making a Constitution forever and not only for today.” Shibban Lal Saksena said this in the Constituent Assembly on June 15, 1949. He was warning that a ruling party might one day choose a loyalist to run India’s elections. Seventy-seven years later, the Supreme Court is wrestli

Delhi moves to real-time traffic management

The Cabinet Committee on Economic Affairs (CCEA), chaired by prime minister Narendra Modi, has approved implementation of the ITMS Project by Delhi Police at an estimated cost of Rs.1,789.52 crore, inclusive of taxes. The project will cover 42 identified traffic corridors and will be implemented in three

MDR on UPI: Can sustainability come without weakening the network?

The extraordinary transaction volumes and value (₹29.82 Lakh crore in August 2026 alone) of the Unified Payments Interface (UPI) have made it not only an Indian success story, but a global one. In 2024, UPI accounted for nearly 49% of the world’s real-time payment transaction volume, with more th

The Xi-Trump summit: The unending rivalry

Diplomacy is akin to an art, wherein the summitry, conflict resolution and negotiations form apt constituents of the entire context of deal making and “playing for keeps” in the international arena. The Xi-Trump summit in Washington last week, in which the American president broke all conside

“Indians, yet treated like outsiders”

Moving to Delhi-NCR for education can be an exciting experience for students from Northeast India. It gives us a chance to meet new people, experience a different culture and become more independent. But living away from home also comes with challenges that people who have not experienced them may not al

Import duty on major edible oils cut

The government has reduced the Basic Customs Duty (BCD) on major imported crude edible oils with a view to moderating domestic edible oil prices, providing relief to consumers and mitigating inflationary pressures arising from the sharp increase in international edible oil prices.