The railways engage professional bodies for this
Shivani Chaturvedi | February 13, 2010
The Indian Railways Catering and Tourism Corporation (IRCTC) has engaged a German company, TUV SUD South Asia, to conduct food safety and hygiene audits. "This will help improve quality of food on trains and platforms," said Rakesh Tandon, managing director of IRCTC.
Initially, the audits will be conducted in base kitchens and Food Plazas in New Delhi, Kolkata and Mumbai, where cooks will come under the scanner as well.
Similar surveys are being conducted on trains. In the first phase, Rajdhanis and Shatabdis have been chosen and later mail trains will be covered. The surveys will be conducted on a quarterly basis, Tandon said.
The railways has also engaged IMRB International and International Market Research Advisory to conduct customer satisfaction surveys. These agencies conduct random sampling surveys in which passengers are requested to fill up feedback forms. These surveys will also cover aspects of hygiene and cleanliness related to food served in trains.
The corporation has also introduced online surveys. “In an ongoing survey, we have put up a question on the IRCTC’s website that elicits response on whether the quantity of food served in Rajdhanis, Shatabdis and Duranto is sufficient. Forty-nine percent have said it is sufficient while 51 percent said it is not. Such surveys also help us in improving the service,” Tandon said.
There were many preventable cancer deaths in 2020 due to lack of medical care and access as the Covid-19 pandemic has shifted the entire attention from these chronic ailments to itself. A patient named Javed Khan, struggling with cancer and on chemotherapy, contracted Covid and he could not get underlying
Ayurveda: The True Way to Restore Your Health and Happiness By Dr. G. G. Gangadharan Ebury/Penguin, 224 pages, Rs 299 Dr G.G. Gangadharan, a champion of Ayurveda for three and a half decades, has penned an introductory book on India’s ancient
The ‘Mumbai Model’, which helped the city beat Covid-19, came in for praise from the supreme court too. The BMC can now extend that model of decentralisation for more efficiency in day-to-day citizen services and to make Mumbai a better-managed and future-ready city, says the Praja Foundation.
Though there is no weekly viewership data for individual news channels coming since mid-October 2020, after allegations of manipulation of television rating points (TRPs) by three news channels, percentage of viewers watching news across the world doubled during lockdown. According to Avinash Pandey, CEO,
A team of the Delhi government’s health department has visited Mumbai to learn from the city’s officials how to battle Covid-19 more efficiently, following the supreme court’s advice last month that the capital should learn from the ‘Mumbai model’ that has successfully control
The World Happiness Report, one of the best tools for evaluating global happiness, is based on how ecstatic people perceive themselves to be. It considers six characteristics to rank countries on overall happiness: GDP per capita, social support, life expectancy, freedom to make choices, generosity, and pe