The railways engage professional bodies for this
Shivani Chaturvedi | February 13, 2010
The Indian Railways Catering and Tourism Corporation (IRCTC) has engaged a German company, TUV SUD South Asia, to conduct food safety and hygiene audits. "This will help improve quality of food on trains and platforms," said Rakesh Tandon, managing director of IRCTC.
Initially, the audits will be conducted in base kitchens and Food Plazas in New Delhi, Kolkata and Mumbai, where cooks will come under the scanner as well.
Similar surveys are being conducted on trains. In the first phase, Rajdhanis and Shatabdis have been chosen and later mail trains will be covered. The surveys will be conducted on a quarterly basis, Tandon said.
The railways has also engaged IMRB International and International Market Research Advisory to conduct customer satisfaction surveys. These agencies conduct random sampling surveys in which passengers are requested to fill up feedback forms. These surveys will also cover aspects of hygiene and cleanliness related to food served in trains.
The corporation has also introduced online surveys. “In an ongoing survey, we have put up a question on the IRCTC’s website that elicits response on whether the quantity of food served in Rajdhanis, Shatabdis and Duranto is sufficient. Forty-nine percent have said it is sufficient while 51 percent said it is not. Such surveys also help us in improving the service,” Tandon said.
The BrihanMumbai municipal corporation (BMC) has rejected the Congress accusations of financial irregularities worth Rs 8,000 crore—9,000 croe in awarding contracts for getting project-affected people (PAP) tenements on private land. BMC has said that it implements vital p
Does the concept of sedition have a place in modern democracies? This question became more relevant when the apex court recently put the country`s colonial-era sedition law on abeyance stating that there is a “requirement to balance… security interests and integrity of the State… and th
The Collected Stories of Saadat Hasan Manto: Volume 1: Bombay and Poona Translated by Nasreen Rehman Aleph Book Company, 548 pages, Rs 999 There are writers, there are writers’ writers, and then there are readers’ writers. Saadat Hasan Mant
Meet Promila Krishna, 39, Lalita Nayak, 40, Parbati Gadba, 42, Sanadei Dhuruwa, 39, and Nabita Barika, 41, of Kundra block in Odisha’s Koraput district. Except for Promila who is a matriculate, others haven’t attended school beyond the elementary level. However, while introducing themselves to
Michelle Obama once said, “No country can ever truly flourish if it stifles the potential of its women and deprives itself of the contributions of half of its citizens.” That should be so obvious, but it is not, and countries keep depriving themselves of the contributions of half of their popul
The Congress is scheduled to hold a Chintan Shivir (meaning, ‘introspection camp’) from May 13th to 15th in Udaipur and it has identified six specific areas for introspection. These are 1. Political 2. Social Justice and Empowerment 3. Economy 4. Organization 5. Farmers and Agriculture and 6. Y