SMS helpline to book errant auto drivers

The phone code of the complainant, time and vehicle no. will be automatically recorded; IAC will forward these complaints to RTO

geetanjali

Geetanjali Minhas | November 18, 2011



After authority’s inaction on addressing commuters’ harassment by auto rickshaw and taxi drivers, India Against Corruption has launched a helpline on which citizens can lodge their complaints through SMS.

The software called ‘Whistle’ can receive complaints and collate them. Citizens will have to just send an SMS to the no: 98690 89898 as follows: <complaint type>space<vehicle number>space <nearest rly stn>.

The phone code of the complainant, date, time, vehicle registration no. and nearest railway station will be automatically recorded. IAC will forward these complaints to RTO and seek action.

In capital letters, complainants will have to key in first three letters of the following complaints as per their chosen language, leave  space and key in registration no.(without space in between), leave space and type in first four letters of the closest railway station.

COMPLAINT HINDI CODE                 COMPLAINT ENGLISH CODE
JYADABHADA                                      EXCESSFARE
MANAKIYA                                          REFUSED
NOMETER                                           NOMETER
METERKHARAB                                     FASTMETER   
BADTMEEZI                                         RUDE

Praful Vora, member of IAC asked, “Why are citizens not treated properly with respect by authorities? How long can you take citizens for granted? When the RTO is giving licenses and permissions to auto rickshaw’s why are they not addressing people’s complaints and blackmail by them?

“As the authorities are doing nothing about it we are calling a ‘Satyagraha’. We have launched this software as RTO’s current helpline is outdated. It is mostly engaged and there is no mechanism for complainant to find out status of his complaint. The software has been costly and we must get respect for it. We are meeting the CM tonight and taking up the issue with him.”

He further pointed that BMC’s K West Ward has only three counters where people have to wait for three hours for basic services like payment of water bills, property tax, getting birth and death certificates etc.

Crediting the state government for taking steps for making e meters compulsory, Transport Commissioner, VN More said that with this step, menace of overcharging will greatly reduce. Admitting practical limitations as data on auto rickshaw’s and taxi’s is not assimilated and collated; he said that merely developing the software will not help as problems will need to be addressed.

“We are preparing a roadmap and have formed a technical committee including manufacturers of electronic meters. We will be taking unions on board and decisions on e- meter costs, production, installation, and calibration will be taken and thereafter manufacturers/suppliers will be shortlisted. Systematic improvements with the involvement of all stakeholders in a focused manner will help address this menace,” More said.
Admitting that the issue will project State Transport Department in a very bad light, the transport commissioner said, “Systems have to be put into place with proper checks and balances. 30-40 percent of auto and taxi driver’s addresses are not updated as they only visit the RTO once in a year at the time of renewal of fitness certificate etc.

Mumbai has only three RTO’s for more than one lakh  auto rickshaws and about 44,000 taxis. IAC has been fighting the menace of meter tampering, drivers plying without meter, rude behavior and fare refusal by auto rickshaw drivers for last few months. The government on November 14 vacated its stay on a 2009 order making it mandatory for new auto rickshaw’s to have e-meters. Activists want the   government to expedite installation of e-meters in all auto rickshaw’s in the city as unlike in mechanical meters in an e-meter any tampering can be easily detected.

Comments

 

Other News

Seeking religious aid in governance in India

India is known for its old and rich culture, and religion forms a substantial part of it. In India it is hard to find people who categorise themselves as atheists, unless we refer to the matrimonial or dating apps that now have a breed distancing themselves from any religion and categorise themselves as sp

Uneasy calm in riot-torn Delhi

No untoward incidents have been reported from the parts of the capital that witnessed communal riots this week, but the peace Thursday morning was still tentative and a number of those hospitalized for injuries were battling for life. Clashes began Sunday evening and engulfed parts of northe

Modi-Trump show gives India-US ties new dynamism

In the more than 40 hours of stay in India during his two-day visit, US president Donald Trump exhibited his talents as a politician and also a showman with acumen to provide the Indian audience and Americans back home enough opportunity to stay glued to his activities on the Indian soil. Whether it be his

People-to-people relations the real foundation of Indo-US friendship: Modi

On the second and last day of US president Donald Trump’s India visit, prime minister Narendra Modi said the real foundation of Indo-US friendship is people-to-people relations. Trump, meanwhile, sidestepped the contentious issues of the protests against the new citizenship law, telling a joint press

America loves India, America respects India: Trump

America loves India, America respects India, said US president Donald Trump as he and first lady Melania Trump began their short visit of India from Ahmedabad on Monday, welcomed by prime minister Narendra Modi. The US president was in Ahmedabad, in Modi`s home state of Gujarat, to attend th

2020 is crucial for CPSE: Arjun Ram Meghwal

"The year 2020 is going to be a significant year for India and especially for Central Public Sector Enterprises (CPSE), "said the Arjun Ram Meghwal, Minister of State for heavy industries and public enterprises on Wednesday at the 7th PSU Awards and Conference organised by Governance Now on 19th



Archives

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter