SMS helpline to book errant auto drivers

The phone code of the complainant, time and vehicle no. will be automatically recorded; IAC will forward these complaints to RTO

geetanjali

Geetanjali Minhas | November 18, 2011



After authority’s inaction on addressing commuters’ harassment by auto rickshaw and taxi drivers, India Against Corruption has launched a helpline on which citizens can lodge their complaints through SMS.

The software called ‘Whistle’ can receive complaints and collate them. Citizens will have to just send an SMS to the no: 98690 89898 as follows: <complaint type>space<vehicle number>space <nearest rly stn>.

The phone code of the complainant, date, time, vehicle registration no. and nearest railway station will be automatically recorded. IAC will forward these complaints to RTO and seek action.

In capital letters, complainants will have to key in first three letters of the following complaints as per their chosen language, leave  space and key in registration no.(without space in between), leave space and type in first four letters of the closest railway station.

COMPLAINT HINDI CODE                 COMPLAINT ENGLISH CODE
JYADABHADA                                      EXCESSFARE
MANAKIYA                                          REFUSED
NOMETER                                           NOMETER
METERKHARAB                                     FASTMETER   
BADTMEEZI                                         RUDE

Praful Vora, member of IAC asked, “Why are citizens not treated properly with respect by authorities? How long can you take citizens for granted? When the RTO is giving licenses and permissions to auto rickshaw’s why are they not addressing people’s complaints and blackmail by them?

“As the authorities are doing nothing about it we are calling a ‘Satyagraha’. We have launched this software as RTO’s current helpline is outdated. It is mostly engaged and there is no mechanism for complainant to find out status of his complaint. The software has been costly and we must get respect for it. We are meeting the CM tonight and taking up the issue with him.”

He further pointed that BMC’s K West Ward has only three counters where people have to wait for three hours for basic services like payment of water bills, property tax, getting birth and death certificates etc.

Crediting the state government for taking steps for making e meters compulsory, Transport Commissioner, VN More said that with this step, menace of overcharging will greatly reduce. Admitting practical limitations as data on auto rickshaw’s and taxi’s is not assimilated and collated; he said that merely developing the software will not help as problems will need to be addressed.

“We are preparing a roadmap and have formed a technical committee including manufacturers of electronic meters. We will be taking unions on board and decisions on e- meter costs, production, installation, and calibration will be taken and thereafter manufacturers/suppliers will be shortlisted. Systematic improvements with the involvement of all stakeholders in a focused manner will help address this menace,” More said.
Admitting that the issue will project State Transport Department in a very bad light, the transport commissioner said, “Systems have to be put into place with proper checks and balances. 30-40 percent of auto and taxi driver’s addresses are not updated as they only visit the RTO once in a year at the time of renewal of fitness certificate etc.

Mumbai has only three RTO’s for more than one lakh  auto rickshaws and about 44,000 taxis. IAC has been fighting the menace of meter tampering, drivers plying without meter, rude behavior and fare refusal by auto rickshaw drivers for last few months. The government on November 14 vacated its stay on a 2009 order making it mandatory for new auto rickshaw’s to have e-meters. Activists want the   government to expedite installation of e-meters in all auto rickshaw’s in the city as unlike in mechanical meters in an e-meter any tampering can be easily detected.

Comments

 

Other News

The changing nature of CSR in India

With the advent of globalization came a new set of challenges for corporations, notably the duty of ensuring the well-being of all stakeholders while also protecting the planet`s natural environment. Although we are dedicated to a faster and more inclusive rate of growth, it is equally imperative that we f

BMC commissioner Chahal conferred with hon. doctorate

BMC commissioner and administrator Iqbal Singh Chahal has been conferred with a Honorary Doctor of Science Degree (honoris causa) by Guru Nanak Dev University in Amritsar, Punjab. Chahal was conferred the degree during the 48th convocation of the University in Amritsar at the hands of Punjab

Sebi to have two-track approach on ESG

Securities and Exchange Board of India (Sebi) aims to use a two-track approach on environmental social and corporate governance (ESG). Addressing a conference on ‘ESG for Atmanirbhar Bharat` in Mumbai, Sebi chairperson Madhabi Puri Buch said that that there should not be a single carbo

Accuracy more important than speed in news: Anurag Thakur

Presenting authentic information is the prime responsibility of media and that facts should be properly checked before they are put in the public domain, union minister of information and broadcasting Anurag Thakur has said. “While speed with which the information is transmitted is imp

FM concludes pre-budget consultations

Union minister for finance and corporate affairs Nirmala Sitharaman has concluded the pre-budget consultation meetings for Budget 2023-24 that were held from November 21 to 28 in the virtual mode. More than 110 invitees representing seven stakeholder groups participated in eight meetings sch

Coal production rises by 18% to 448 MT

The total coal production in the country stands at 448 million tonnes (MT) for the month of October 2022 which is 18% higher than the production of the corresponding period of last year. The growth of coal production from Coal India Ltd (CIL) is also more than 17%. The ministry of coal said

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter