The Delhi government's information technology (IT) department is planning a helpline number 111 for the Commonwealth Games. Through the number an individual can complaint about overcharging by an auto and seek information about the city.  

It is proposed that a call to 111 will inform a person about the games schedules, stadia, cultural events, hotels and other tourism-related information.  It will also provide data about various departments of the city government and its e-governance programme.

But why does our governments have to wait for  ‘commonwealth games’ to help citizens? Why it is that focus of Delhi government is the over one lakh tourists and not the residents of Delhi who had been living in this city for long.

Why can’t we have such a toll free number to complain about water, parking, electricity, sewerage and other woes of the Delhi residents?

No doubt the government may continue the services beyond the Games. But why did it take commonwealth games for government to devise a mechanism for grievance handling. The government is focusing on providing facilities to the one lakh tourists who will visit the city for the fortnight but what about the over-1cr residents of Delhi.

Do Delhi residents not deserve a helpline?