A Central Consumer Protection Authority with executive powers will be constituted for quick remedial action, said the prime minister
GN Bureau | October 26, 2017
After GST, dozens of different types of indirect taxes in the country have been abolished. Many hidden taxes have also gone away. Now, the consumer knows how much tax he has paid to the state government and how much to the central government. The queues of the trucks on the borders now no longer exist,” said prime minister Narendra Modi on Thursday.
He said that “with GST, a new business culture is developing and in the long term consumers will be the biggest beneficiaries. It is a transparent system in which no one can hurt the interests of the Consumers. Increased competition due to the GST will lead to moderation in prices. It will directly benefit poor and middle class consumers”.
We are in process of enacting a new Consumer Protection Act keeping in view the business practices and requirements of the country, he added during his address at an international conference on consumer protection in Delhi.
“The proposed Act lays great emphasis on consumer empowerment. Rules are being simplified to ensure that Consumer grievances are redressed in a time-bound manner and at least possible cost. Stringent provisions are proposed against misleading advertisements. A Central Consumer Protection Authority with executive powers will be constituted for quick remedial action,” said Modi.
He said: “We have enacted the Real Estate Regulatory Act for the protection of home buyers. Earlier, consumers waited for years to get the possession of their homes as they would fall prey to unscrupulous builders. There used to be ambiguity regarding the area of the flat. Now after RERA, only registered developers can seek bookings only after getting all the required permissions. Moreover, booking amount has been fixed only at 10 percent.”
Earlier, the builders used to divert the money received for bookings to other projects. Now government has made a stringent provision that 70 per cent of the payment received from buyers will be kept in an "Escrow" account and this amount will be spent on that project only.
“Similarly, the Bureau of Indian Standard Act has also been enacted. Now any commodity or service related to public or consumer interest can be brought under compulsory certification. This Act also has provisions to order recall of substandard products from the market and for compensation in case of loss or damages incurred by the consumer.
Besides strengthening the interests of the consumers through the law, it is also necessary that the grievances of the people are promptly addressed. In the last three years, our government has created a new eco-system for grievance redressal by making efficient use of technology.
The prime minister went on to say that the scope of consumer protection is very broad. “Development of any country and consumer protection are complementary. Good governance has an important role in taking the benefits of development to every citizen.”
Ensuring delivery of rights and services to the deprived by the government is also a way of protecting interests of the consumers. Ujjwala Yojna for Clean Energy, Swacch Bharat Abhiyaan for health and hygiene, Jan-Dhan Yojna for Financial Inclusion reflect this spirit. The government is also working towards the goal that every citizen of the country owns a house by 2022.
Recently, a scheme has also been launched to provide electricity connection to every household of the country. All these efforts are for providing Basic Lifeline support to people and to make their lives more comfortable.
He added that interests of consumers are not protected by merely giving them rights. In India we are also working to formulate schemes which help consumers save money. The poor and middle class in the country is benefitted most from these schemes.
Modi said that by strengthening the Public Distribution System through technology, it is also being ensured that the poor, who have the right to affordable food grains, get their due.
The World Bank’s Ease of Doing Business report 2019 ranks India at 166 out of 190 countries in ‘Registering Property’, lower from last year’s ranking of 154. This, in spite of a 53-place jump in India’s overall ranking in the last two years alone!
Financial inclusion can fuel the economic growth of a country. In conversation with Rahul Trivedi, Dr Pawan Bakhshi, of the Bill & Melinda Gates Foundation, talks about its India specific programmes which aim to broaden the reach of low-cost digital financial services for the poor. Edited excerpts:
Most of us have paid at least one visit to a health facility. It is easy to identify quality care when we receive it – an attentive doctor, a responsive team of health workers, adherence to hygiene and safety protocols, and so on. Unfortunately, not everyone has access to high quality care, a situati
Published ahead of World TB Day (24 March 2019), The Lancet Commission on Tuberculosis estimates that there are significant financial benefits of reducing TB mortality. With the country shouldering one-fourth of the global burden and a predominant number of patients accessing care in the private sector, th
India is unhappier than ever before. The United Nation`s World Happiness report 2019 has ranked India at the 140th position from the previous 133 in 2018, dropping seven spots in just a year and 23 positions since 2015. Out of the total 156 countries that were covered, India`s
Releasing a booklet on the railways achievements in the last five years, railways minister Piyush Goyal may have painted a rosy picture, but that does not subtract from its many troubles, chief among which is its worsening operating ratio. The ratio is of working expenses to tr