Problem of call drops is more severe indoors: DoT

As many as 2,20,935 subscribers participated in the survey out of which, about 1,38,072 (62.5%) subscribers reported call drops

GN Bureau | April 7, 2017


#egov   #call drops   #DoT   #department of telecommunications  



According to the department of telecommunications (DoT), the problem of call drops is more severe indoors. DoT's observation is derived from the feedback it received from consumers through an IVRS facility that it launched in December 2016.  
 
“Since the launch of the IVRS system on December 23 till February 28, 16,61,640 successful outbound calls have been made to subscribers of all TSPs across the country. About 2,20,935 subscribers participated in the survey out of which, about 1,38,072 (62.5%) subscribers have reported call drops. From the feedback it has been observed that the problem of call drops is more severe indoors,” the telecom department said in a press note. 
 
The feedback system was designed as follows: subscribers receive an IVRS call from short code 1955 and are asked a few questions on the call drop problem. They can also send a toll-free SMS to the same short code 1955, containing the name of city/town/village, where they face frequent call drops.
 
The feedback is shared with the TSPs every week for taking action in a time bound manner. The TSPs have set up an elaborate mechanism for using the IVRS feedback data sent by the DoT, the department said. 
 
TSPs are submitting action taken report (ATR) to DoT Task Force every fortnight. For the fortnight 15-28 Feb 2017, 43,403 feedback cases were taken up for investigation by TSPs. After telephonic calls and SMS to the subscribers to seek additional information on their call drop problem, 7,210 cases were identified for resolution, the department said.
 
During the fortnight, 2,467 cases were resolved through optimisation, rectifying hardware/power problems, through field visits etc. and on cumulative basis, since launch of IVRS, 9,328 cases have been resolved through this initiative.
 
In addition, 5,529 cases which were not related to call drop problem but other issues like problem related to data, roaming, billing, MNP, mobile device etc., were also identified by the TSPs for taking necessary action. About 603 new sites/boosters have also been planned by TSPs for installation in due course. DoT Task Force is also meeting with the TSPs once every month to discuss various issues related to the IVRS system. Regular reviews are also being held by the office of the minister about the operation of the IVRS system. 
 
The TSPs have installed about 2,12,917 additional BTSs (Base Transceiver Stations) across the country during the period from June 2016 to February 2017, the department said.
 

 

Comments

 

Other News

Modi wave, it seems, shows no signs of stopping

The voters’ trust in Brand Modi is not a short-term affair – if anything, it is only increasing, or so it seems going by the numbers exit polls have given after the Maharashtra and Haryana assembly elections. Predictions from three TV channels differ widely but each has the BJP/NDA in the top p

All you wanted to know about Maharashtra, Haryana elections

Fact Sheet: Maharashtra assembly elections * Date of polling: 21 October * Date of counting 24 October * Assembly Constituencies: 288 * 2014 results: The BJP contested 260 states, and won 122, with a voting percentage of

Manmohan Singh favours ‘time-tested measures’ for economy

The much hyped ‘double engine’ model of governance on which the BJP is seeking votes has utterly failed, and Mumbai and Maharashtra have had to face some of the worst effects of economic slowdown, former prime minister Manmohan Singh has said. A lot of problems facing Maharashtra

“If the oppn is weak you can’t blame the govt for that”

A three-term Rajya Sabha member, Sanjay Raut is the Shiv Sena spokesperson and its voice in parliament. He is also the executive editor of Marathi newspaper Samana, started by Shiv Sena founder Bal Thackeray. Raut spoke with Geetanjali Minhas on his party’s seat-sharing agreement

Ashish Shelar of BJP says, “We are very confident of victory”

Ashish Shelar, 47, was the president of the Mumbai city unit of the BJP, before he became the minister of school education, sports and youth welfare in the Maharashta government this year. He has represented the Vandre West constituency in the state assembly and seeking re-election. In a chat with

Nobel for economics goes to `global fight against poverty`

The Nobel Prize in economics for 2019 goes to Abhijit Banerjee, Esther Duflo and Michael Kremer "for their experimental approach to alleviating global poverty." The prize, known as “The Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel”, was announc



Archives

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter