DTC launches online opinion survey to improve services

DTC in collaboration with Delhi Integrated Multi Modal Transit System Ltd, which was set up to suggest improvements in transport infrastructure, has launched an online passenger opinion survey seeking opinion of the commuters to improve bus transport services.

PTI | April 13, 2011



Are you tired of waiting for a DTC bus in your locality or do you think the frequency of low floor buses in your locality is not adequate and needs to be increased?

If you have any such grivances, then Delhi Transport Corporation, which runs the world's largest fleet of environment friendly CNG buses, is ready to take your inputs to improve its services.

DTC in collaboration with Delhi Integrated Multi Modal Transit System Ltd, which was set up to suggest improvements in transport infrastructure, has launched an online passenger opinion survey seeking opinion of the commuters to improve bus transport services.

A DTC official said anybody staying in Delhi can participate in the survey which has been launched primarily to rationalise bus routes and improve services of the 6,500 strong bus fleet.

Currently, DTC operates on 657 bus routes which were finalised almost 15 years back and the government-run operator now wants to rationalise the routes to reflect the "changed transport" scenario in the city.

"Now we have an extended metro network. We felt that there is a need to rationalise the bus routes. We will have to cut down number of buses in routes parallel to metro network," said a Transport department official.

By participating in the online survey, a commuter will be able to suggest measures to improve the city bus services.

The DTC official said rationalisation of the existing routes was felt necessary as an ambitious cluster bus service, to be run by corporate entities, is also being launched.

"We will finalise new bus routes based on findings of the survey. People should participate in the survey so that we know the requirements and difficulties being faced by the people," said the official.

The ambitious cluster bus service to be run by corporate entities and seen as replacement for the "killer" Blueline fleet, is expected to begin its service from May in several areas of the city.

Delhi government had last year divided nearly 650 bus routes across the city into 17 clusters, each comprising profitable and non-profitable routes and decided to give each cluster to a private operator.

Three corporate entities were already given contract to operate the service in five clusters.

The buses under cluster service will have an on-board passenger information system on the lines of Delhi Metro through which commuters will be able to know various information like upcoming bus stops and expected time of arrival etc.

The service is seen as a replacement for the Blueline buses, most of which are already removed from the city roads.
 

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