Narayanaswamy launches minister’s interface in CPGRAMS

In 2012, till February 14, CPGRAMS had received around 21, 650 grievances

GN Bureau | February 17, 2012



In a bid to improve governance, the minister of state for personnel, public grievances and pensions V Narayanaswamy has launched a minister’s interface in centralized public grievances redress and monitoring system (CPGRAMS) in Delhi on Thursday.

Through the interface, which is a single window application for online receipt of grievances, a citizen can lodge or register a complaint and forward it online to the concerned department for timely redress action. CPGRAMS is accessible at http://pgportal.gov.in.

In 2012, CPGRAMS has received around 21, 650 grievances. 

According to the system, each ministry has designated joint secretary level officer as nodal director of grievances to redress and monitor public complaints within a time limit of two months. It will further take reports of the online receipt of grievances and will scrutinise and upload the action taken, sending e-mail alerts to the citizens and the public grievance officers.

Comments

 

Other News

Railways imposed ₹5.13 crore fine for food quality and hygiene violations

Indian Railways serve about 58 crore meals every year on an average. About only 0.0008% food quality related complaints are received on average. Based on complaints during the last three years, appropriate penal actions have been taken by IRCTC. Such actions include imposition of fines amounting to ₹5.13

STHAVAR: Why every Indian built asset needs a permanent digital identity

India has built digital systems for identity, payments, taxation, documents, logistics and public services. State governments, ministries, infrastructure agencies and urban local bodies have also created portals for land records, building permissions, project monitoring, property taxation and municipal s

Saksham Skill census identifies 22,000 job-ready candidates in one Mumbai ward

A first-of-its-kind AI-enabled skill census conducted in Mumbai`s H-West Ward has identified a potential livelihood pipeline of nearly 22,000 candidates, generated over 32,000 provisional job matches while revealing that 71.2 per cent of surveyed homemakers are willing to join the workforce, according to

GI tags: Scaling traditional wealth into global brands

Geographical Indication (GI) tags have emerged as a powerful tool for protecting India`s cultural heritage, while creating economic opportunities for local communities. By linking products to their place of origin, GI tags preserve traditional knowledge, prevent misuse, and enhance consumer trust. They h

BMC: 207 officials in ACB net, 112 still on duty, 68 retire before justice catches up

There are significant delays in the handling of corruption cases involving officials of the Brihanmumbai Municipal Corporation (BMC), a Right to Information (RTI) response obtained by rights activist Jeetendra Ghadge has revealed. As of 30 April 2026, 207 BMC officials face Anti-Corruption Bureau (A

The transformation trap: Why efficiency is not innovation

Every company is transforming, or so it claims.   There was a time when the word ‘transformation’ carried weight. It signified bold strategic shifts, reinvention of business models, and breakthrough technologies that fundamentally changed how organizations created

Upcoming Conferences



-->

Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter