No claims for compensation for delay in services delivery

Out of the total 1.70 lakh eligible applicants for claiming compensation for delay in services delivery under the time bound delivery of services act, none came forth


Pratap Vikram Singh | July 5, 2012

Delhi government stands exposed in its commitment for effective implementation of time bound delivery of services legislation. A latest media report shows that even after nine months of its enactment - on 15 September 2011 - the citizens lack awareness.

Not even a single claim has been made (by the citizens) for compensating the delay in service delivery, although 1.70 lakh applicants were eligible for claiming the same, the report in one of the national daily said. 

Till June this year, the government monitored the status of 20 lakh applications received under the Right of Citizen to Time Bound Delivery of Services Act, 2011, since its enactment. Out of this, 16 lakh applications were disposed of in time. However, 58,000 applications were still pending by the end of the last month. The report also made a mention of the transport department as the worst performer among the other line departments.

The legislation was introduced as a face-saver at a time when Delhi chief minister, Sheila Dikshit, was under severe criticism for various mis-management issues during commonwealth games. The government’s apathy towards its implementation nine months later corroborates the same.

Speaking on the condition of anonymity, a Delhi government senior official said that with a few exceptions, most of the line departments have been less receptive of the act, which aims to raise accountability and efficiency in the government machinery.

As a nodal agency the information technology department monitors the act through an online system, also called as electronic service level agreement (e-SLA), under which each department enters the number of applications received, disposed of and  the pendency on a daily basis. However, the official accused, the nodal officials for e-SLA with line departments manipulate the date of disposal while punching the data on the e-SLA portal. This means, while the services are being delivered quite late in reality, the disposal of applications/services reflected on eSLA portal, in most of the, cases is on time.



Other News

Why Ayurveda needs a new apex body

Ayurveda: The True Way to Restore Your Health and Happiness By Dr. G. G. Gangadharan Ebury/Penguin, 224 pages, Rs 299 Dr G.G. Gangadharan, a champion of Ayurveda for three and a half decades, has penned an introductory book on India’s ancient

‘Extend Mumbai Model post-pandemic to improve civic services’

The ‘Mumbai Model’, which helped the city beat Covid-19, came in for praise from the supreme court too. The BMC can now extend that model of decentralisation for more efficiency in day-to-day citizen services and to make Mumbai a better-managed and future-ready city, says the Praja Foundation.

“No ratings certainly better than bad ratings”

Though there is no weekly viewership data for individual news channels coming since mid-October 2020, after allegations of manipulation of television rating points (TRPs) by three news channels, percentage of viewers watching news across the world doubled during lockdown. According to Avinash Pandey, CEO,

Delhi plans implement ‘Mumbai Model’ soon

A team of the Delhi government’s health department has visited Mumbai to learn from the city’s officials how to battle Covid-19 more efficiently, following the supreme court’s advice last month that the capital should learn from the ‘Mumbai model’ that has successfully control

Why India’s ranking on Happiness Index has been falling

The World Happiness Report, one of the best tools for evaluating global happiness, is based on how ecstatic people perceive themselves to be. It considers six characteristics to rank countries on overall happiness: GDP per capita, social support, life expectancy, freedom to make choices, generosity, and pe

Can people with allergies take the shot? Experts answer FAQ on vaccination

* If I have contracted Covid, after how many days can I get myself vaccinated? * Can people with allergies get vaccinated? * Can pregnant women take the vaccine?  What about lactating mothers? * Do I get enough antibodies after getting vaccinated?

Visionary Talk with Avinash Pandey, CEO ABP News Network on News Broadcast - Issues & Its Future


Current Issue


Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter