The Punjab State Power Corporation (PSPCL) is all set to extend its ambit of services in 47 towns on the pattern of centralized electricity call centre (ECC) at Ludhiana besides customer care centres (CCC) set up in six districts of the state.

Chief minister Prakash Singh Badal in pursuit of implementation of governance reforms in right earnest, had directed the PSPCL authorities to ensure the establishment of these centres across the state to facilitate the people for prompt redressal of their grievances and disposal of complaints, an official release said in Chandigarh on Saturday.

It said that Badal had clearly directed the PSPCL that the state government was firmly committed for providing quality services to the people and zero tolerance would be adopted if any laxity on the part of officials was found.

Accordingly the PSPCL has decided to strengthen and expand the scope of call centers and customer care services, under the project of IT implementation, in all 47 towns of the state having population more than 30,000.

The PSPCL authorities have installed integrated software for the complete computerisation of the business process of PSPCL, which has been already customized and was currently under test run at Patiala and Mohali, it said.

In order to set up these centers at the earliest the PSPCL has already completed the buildings and other infrastructure required for these centres at all 47 towns and it would be made operational within six months.

"This consumer centric approach of the PSPCL would act as direct interface/ single window with the customers for registration of all their service requests/complaints related to new connections, load extension, meter change, name change and others," the release said.

Earlier, in an initiative to provide consumer friendly services to the people, the PSPCL had constituted a centralized electricity call centre (ECC) at Ludhiana and customer care centres (CCC) for six major cities including Ludhiana, Jalandhar, Amritsar, Mohali, Patiala and Bhatinda, about four years ago, on the directions of the chief minister.