Retailers to invest Rs 13,668 cr by 2017 on IT solutions: Study

RAI-Nielsen report suggests deployment of efficient technology across retail industry

PTI | June 6, 2012



Modern retailers in India are estimated to invest Rs 13,668 crore by 2017 to deploy technology solutions at stores for cost control, opportunity assessment and risk minimisation, according to a survey.

According to a survey by Retailers Association of India (RAI) and market insight firm Nielsen, while a cumulative number is not available for the sector at present, on an average a retailer spends around Rs 1.55 crore on IT solutions annually.

"The retail sector is primed for growth and is looking at actively investing in information technology to support this growth," Nielsen India Director Subhash Chandra said.

At this juncture, it is extremely important to efficiently deploy technology across the retail industry whether it is cloud computing, virtualisation, social networking or mobile shopping, he added.

The RAI- Nielsen report -- 'IT in Retail:Trends & Potential 2012', explores the relationship between retailers and the use of technology, from making investment decisions to deployment and management.

With a sample of 115 retailers, with revenues ranging from less than Rs one crore to over 200 crore, the survey conducted between December 2011 and March 2012, represents varied categories and retail formats.

According to RAI CEO Kumar Rajagopalan, modern retail is expected to constitute 10 to 12 per cent of total retail by 2015.

At present the retail sector in India is estimated to be around USD 450 billion with the modern trade accounting for less than 5 per cent.

"As the second most important enabler for retail business, information technology is becoming a critical factor in driving this growth," Rajagopalan said.

At present over two out of five respondents claimed that IT is primarily used for cost control and operations management target, as against 38 per cent, who said they use it for business opportunity assessment and risk minimisation.

"However, amongst retailers, with greater than Rs 100 crore revenue, nearly half claim to use IT as a strategic partner and growth enabler," the survey said.

The most prominent solutions used by larger retailers are those for ERP (enterprise resource planning, 52 per cent) followed by store inventory management (49 per cent), it said.

"Over half of the respondents claimed that IT has enabled them to grow their business 39 percent claim it has somewhat helped in growing their business," it said.

For 55 per cent of respondents, IT works at an operations level, helping gain efficiencies and cost cutting.

The topmost challenge faced by the respondents in deploying IT within their systems was getting the right talent, skill and training (48 per cent) for retail companies at both the stages of the deployment and management.

Over two in five respondents cited difficulty in searching and identifying a right vendor for specific needs as a challenge, it said.

Comments

 

Other News

STHAVAR: Why every Indian built asset needs a permanent digital identity

India has built digital systems for identity, payments, taxation, documents, logistics and public services. State governments, ministries, infrastructure agencies and urban local bodies have also created portals for land records, building permissions, project monitoring, property taxation and municipal s

Saksham Skill census identifies 22,000 job-ready candidates in one Mumbai ward

A first-of-its-kind AI-enabled skill census conducted in Mumbai`s H-West Ward has identified a potential livelihood pipeline of nearly 22,000 candidates, generated over 32,000 provisional job matches while revealing that 71.2 per cent of surveyed homemakers are willing to join the workforce, according to

GI tags: Scaling traditional wealth into global brands

Geographical Indication (GI) tags have emerged as a powerful tool for protecting India`s cultural heritage, while creating economic opportunities for local communities. By linking products to their place of origin, GI tags preserve traditional knowledge, prevent misuse, and enhance consumer trust. They h

BMC: 207 officials in ACB net, 112 still on duty, 68 retire before justice catches up

There are significant delays in the handling of corruption cases involving officials of the Brihanmumbai Municipal Corporation (BMC), a Right to Information (RTI) response obtained by rights activist Jeetendra Ghadge has revealed. As of 30 April 2026, 207 BMC officials face Anti-Corruption Bureau (A

The transformation trap: Why efficiency is not innovation

Every company is transforming, or so it claims.   There was a time when the word ‘transformation’ carried weight. It signified bold strategic shifts, reinvention of business models, and breakthrough technologies that fundamentally changed how organizations created

The Sardar biography that throws light on our times

Patel: A Life By Rajmohan Gandhi Aleph Books, 568 pages, Rs 1,199   There are many biographi

Upcoming Conferences



-->

Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter