Technology comes in way of complaining on CVC website -Governance Now

Technology comes in way of complaining on CVC website

The design of website prohibits a user to submit online complaints

GN Bureau | February 17, 2012

Technology has come in way of lodging online complaints on CVC portal due to a faulty design. The scroll bar on the complaint filing page on the portal (https://portal.cvc.gov.in/portal/index.jsp) is non functional and hence an individual is unable to file an online complaint.

The design is faulty to the extent that an individual can neither scroll down on the complaint submission page nor can press the submit button.

Many users have highlighted their grievance in the discussion forum on the CVC portal to no avail. One such complainant says that, “Since last 15 days I am trying to lodge a complaint but portal says try after some time. “

Even on the discussion forum an individual is unable to check the details of the user posts as a click on any one of the posts takes you to page which reads “No comments posted yet”.

A click on “citizen corner” and “profile management” tabs throws up a lot of garbage on the page and highlights gaps in the design process.

The tab, “All lodged complaints” hence appropriately throws, “No records found” as a user is unable to lodge a complaint in first place.

CVC has multiple times advised various government agencies to adopt IT and e-governance. However their own complaint management system does not set a good benchmark for other departments to follow.

Comments

Other News

Voting by tribal communities blossoms as ECI’s efforts bear fruit

The efforts made by the Election Commission of India (ECI), over last two years, for inclusion of Particularly Vulnerable Tribal Groups (PVTG) communities and other tribal groups in the electoral process have borne fruit with scenes of tribal groups in various states/UTs participating enthusiastically in t

GST revenue for April 2024 at a new high

The gross Goods and Services Tax (GST) collections hit a record high in April 2024 at ₹2.10 lakh crore. This represents a significant 12.4% year-on-year growth, driven by a strong increase in domestic transactions (up 13.4%) and imports (up 8.3%). After accounting for refunds, the net GST

First Magahi novel presents a glimpse of Bihar bureaucracy a century ago

Fool Bahadur By Jayanath Pati (Translated by Abhay K.) Penguin Modern Classics, 112 pages, Rs 250 “Bab

Are EVs empowering India`s Green Transition?

Against the backdrop of the $3.5 billion Production-Linked Incentive (PLI) scheme launched by the Government of India, sales of Electric Vehicles (EVs) are expected to grow at a CAGR of 35% by 2032. It is crucial to take into account the fact that 86% of EV sales in India were under the price bracket of $2

When Nandini Satpathy told Biju Patnaik: ‘I’ll sit on the chair you are sitting on’

Nandini Satpathy: The Iron Lady of Orissa By Pallavi Rebbapragada Simon and Schuster India, 321 pages, Rs 765

Elections 2024: 1,351 candidates in fray for Phase 3

As many as 1,351 candidates from 12 states /UTs are contesting elections in Phase 3 of Lok Sabha Elections 2024. The number includes eight contesting candidates for the adjourned poll in 29-Betul (ST) PC of Madhya Pradesh. Additionally, one candidate from Surat PC in Gujarat has been elected unopp