TRAI allows telcos to provide combo recharge coupons

New "Combo vouchers" will enable customers to add value in their mobile phone account as well as avail services at discounted rates

PTI | October 23, 2012



Telecom regulator TRAI on Monday allowed operators to provide new kind of recharge coupons for pre-paid connections that will provide dual benefit to consumers.

The new "Combo vouchers" will enable customers to add value in their mobile phone account as well as avail services at discounted rates.

"...the Authority has decided, through the Fourth Amendment to the TCPR 2012, to permit the Combo Vouchers as a fourth category of vouchers with safeguards," Telecom Regulatory Authority of India said in a statement.

Earlier rules allowed only three categories of vouchers, namely Plan Vouchers (either through cards or electronically) that enrols a consumer into a tariff plan, Top-up coupons for adding monetary value in to pre-paid account of consumers and Special Tariff Vouchers for getting value added services or discounts on services.

After notification of Telecom Consumer Protection Regulation, 2012 (TCPR) in January, TRAI said that there had been demands from several service providers and COAI to allow a fourth category of vouchers (Combo Vouchers).

"The Combo Vouchers would provide monetary value and tariff concessions through a single voucher," TRAI said.

Combo Vouchers will enable mobile phone subscribers to add monetary value to their prepaid balance as well as get benefit of special tariffs through a single transaction instead.

As per TRAI's instruction to telecom operators, Combo Vouchers will bear a blue colour band whereas the Top-Up Vouchers will have a green colour band.

Telecom operators will also have to provide option of standalone top up vouchers along with combo vouchers.

The regulation says that Combo Vouchers will clearly have to mention the terms and conditions so that subscribers can make an informed choice.

TRAI has said that service providers should ensure that customers are properly informed and conveyed about conditions and restrictions, if any, imposed on the monetary value provided through combo vouchers to avoid the possibility of confusion.

Comments

 

Other News

Saksham Skill census identifies 22,000 job-ready candidates in one Mumbai ward

A first-of-its-kind AI-enabled skill census conducted in Mumbai`s H-West Ward has identified a potential livelihood pipeline of nearly 22,000 candidates, generated over 32,000 provisional job matches while revealing that 71.2 per cent of surveyed homemakers are willing to join the workforce, according to

GI tags: Scaling traditional wealth into global brands

Geographical Indication (GI) tags have emerged as a powerful tool for protecting India`s cultural heritage, while creating economic opportunities for local communities. By linking products to their place of origin, GI tags preserve traditional knowledge, prevent misuse, and enhance consumer trust. They h

BMC: 207 officials in ACB net, 112 still on duty, 68 retire before justice catches up

There are significant delays in the handling of corruption cases involving officials of the Brihanmumbai Municipal Corporation (BMC), a Right to Information (RTI) response obtained by rights activist Jeetendra Ghadge has revealed. As of 30 April 2026, 207 BMC officials face Anti-Corruption Bureau (A

The transformation trap: Why efficiency is not innovation

Every company is transforming, or so it claims.   There was a time when the word ‘transformation’ carried weight. It signified bold strategic shifts, reinvention of business models, and breakthrough technologies that fundamentally changed how organizations created

The Sardar biography that throws light on our times

Patel: A Life By Rajmohan Gandhi Aleph Books, 568 pages, Rs 1,199   There are many biographi

Climate change, El Niño rewrite Indian monsoon

The month of July exceeded its rainfall target despite forecasts of a below-normal month under a strengthening El Niño. The reason could be that climate change is amplifying monsoon complexity: West Pacific warming, Western Disturbances and evolving ocean conditions increasingly interact with El Ni&

Upcoming Conferences



-->

Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter