Pune airport gets highest service quality rating

The international survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals

GN Bureau | February 14, 2017


#Pune   #airport   #AAI   #airports authority of India   #airports council international  
The Pune airport has achieved the highest airports council international-airport service quality ACI-ASQ rating of 4.78 and is ranked 29th in the world, followed by Lucknow’s Chaudhary Charan Singh international airport which bagged rating of 4.76.
 
Notably, ASQ ratings are benchmarks for airport services globally. The ACI, a global body of international airports conducts ASQ surveys globally which are conducted based upon key services parameters and identified services.
 
Airports Authority of India — a Miniratna PSU has revealed the ACI-ASQ report for quarter-IV (October-December) 2016 for 11 airports. Average ASQ rating for 11 Indian airports during the quarter-IV is 4.56 which is higher than the world average of 4.16.
 
The average of 11 AAI airports rose to 4.56 in this quarter as compared to 4.46 in previous quarter. The international rating of Ahmedabad, Calicut, Pune, Srinagar and Trivandrum airports has also increased in the same period.
 
The airport service quality rating of Chennai, Jaipur, Lucknow and Goa airports has registered a decline while ASQ ratings of Guwahati and Kolkata airports remained unchanged.
 
The survey considers 33 parameters to assess the satisfaction level of passenger for both domestic and international terminals.
 

Comments

 

Other News

Expanding Eureka!

Abright yellow van with figures of children playing with a whirligig, a Newton’s cradle, a magnetic compass rolls into the Government Higher Primary School in Kittaganahalli, on the outskirts of Bengaluru. Students in the playground leave what they are doing and mill about it in excitement. For they

The spark in the classroom

Not many children dream of starting an idyllic school of their own when they grow up. But Ramji Raghavan, founder of the Agastya International Foundation – which fosters the creative learning of science in stude

Trafficking survivors’ votes don’t count

While the entire nation is agog with political grapevine, political parties are weighing on all options to lure voters by touching upon issues that impact their lives. Several parties, including the BJP and the Congress have released their manifestos while many are about to join the bandwagon. The

“I have a bigger reason and motivation to join politics”

Urmila Matondkar joined the Congress party and within just two months into politics, the actor is already surrounded by controversies – from being accused of making anti-Hindu comments to inappropriate poll campaigning. Fielded against BJP’s Gopal Shetty in the Mumbai North constituency, Ma

Campaign trail with BJP’s Manoj Kotak

Dressed in white shirt and pants, three time Bhartiya Janta Party (BJP) corporator Manoj Kotak is now contesting from Mumbai north-east constituency. Kotak, representing BJP in the BMC, is ready to rally around Ward 125 in Ghatkopar east area. It’s about 7:30 pm on a hot April e

Modi is now the topic of a PhD thesis

Sunil Bhatt, a Gujarat-based professional, has completed what is possibly the first PhD thesis on prime minister Narendra Modi. The thesis, titled ‘Leadership, Governance and Development: A case study of Shri Narendra Modi’, has been accepted at the Veer Narmad South Gujarat Universit



Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter